Branch Customer Experience Advisor – York

Santander USA; York and North Yorkshire; On-site; GBP 60,000 - 80,000; Part time

Job summary

A banking organization in York is seeking a Customer Experience Advisor to join their team. This role involves being the first point of contact for customers, assisting with transactions, and enhancing customer experiences. Ideal candidates will have a proven track record in customer service and be able to work flexibly. The position offers a starting salary of £24,000, 25 days of holiday, and various employee benefits including a pension contribution, healthcare options, and opportunities for growth.

Benefits

Competitive salary

Healthcare benefits

Pension contributions

Employee discounts

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or telephony background.
• Effective communication with customers to truly understand their needs.
• A real desire to go above-and-beyond for customers.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries, and servicing.
• Identify new ways to improve the customer experience.

Skills

Outstanding customer service

Effective communication

Teamwork

Flexibility

Job description

A banking organization in York is seeking a Customer Experience Advisor to join their team. This role involves being the first point of contact for customers, assisting with transactions, and enhancing customer experiences. Ideal candidates will have a proven track record in customer service and be able to work flexibly. The position offers a starting salary of £24,000, 25 days of holiday, and various employee benefits including a pension contribution, healthcare options, and opportunities for growth.