Branch Banking: Customer Experience Specialist

Santander Bank; Loughton; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading financial institution is seeking a Customer Experience Advisor in Loughton to provide exceptional service to customers both in-branch and via phone. This role includes assisting with transactions, resolving inquiries, and developing customer relationships. Candidates should demonstrate outstanding customer service skills and the ability to effectively communicate with diverse clients. The role offers a starting salary of £26,161 and benefits such as healthcare support and pension contributions, ensuring a rewarding work environment.

Benefits

Staff product discounts

Competitive rewards

Wellbeing programs

Volunteering opportunities

Global growth opportunities

Holiday entitlement

Voluntary healthcare benefits

Pension contributions

Death-in-service benefit

Qualifications

• Proven ability to deliver outstanding customer service either in person or over the phone.
• Ability to communicate effectively with customers to understand their needs.
• Desire to go above-and-beyond for customers.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions and queries.
• Build relationships and find solutions for customers.

Skills

Outstanding customer service

Effective communication

Teamwork

Flexible approach

Problem solving

Job description

A leading financial institution is seeking a Customer Experience Advisor in Loughton to provide exceptional service to customers both in-branch and via phone. This role includes assisting with transactions, resolving inquiries, and developing customer relationships. Candidates should demonstrate outstanding customer service skills and the ability to effectively communicate with diverse clients. The role offers a starting salary of £26,161 and benefits such as healthcare support and pension contributions, ensuring a rewarding work environment.