Branch Banking Customer Advocate

Description This; Alton; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Wellbeing benefits

Volunteer days

Training & development

Bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice options

Job summary

Nationwide is hiring a Customer Representative for our branch in Alton, Hampshire. The role is permanent and full-time, 35 hours per week, Monday to Saturday, with a focus on delivering great customer experiences across in-branch, phone, and digital channels.

You will handle transactions and queries, guide customers through banking products, and collaborate with colleagues to provide exceptional service during busy periods.

Qualifications

• Experience in customer service or a front-line role.
• Ability to handle a range of transactions and queries accurately.
• Comfort using digital tools and banking products.

Responsibilities

• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind.
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide.

Skills

Customer service

Cash handling

Digital literacy

Communication skills

Job description

Nationwide is hiring a Customer Representative for our branch in Alton, Hampshire. The role is permanent and full-time, 35 hours per week, Monday to Saturday, with a focus on delivering great customer experiences across in-branch, phone, and digital channels.

You will handle transactions and queries, guide customers through banking products, and collaborate with colleagues to provide exceptional service during busy periods.