Branch Customer Advisor - Everyday Banking Help

Description This; Slough; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Holiday entitlement

Wellhub access

Volunteer days

Training & development

Bonus scheme

Private medical

Pension

Life assurance

Salary sacrifice

Job summary

Nationwide is seeking a Customer Representative for our branch in Slough, Berkshire. The role is permanent and full-time, 35 hours per week, Monday to Saturday, with a 45-minute commute requirement. Training will set you up for success.

You will support customers in person, over the phone and online, handling transactions, answering queries, and guiding customers to banking services and digital tools that help manage their money. This role emphasizes fair, customer-first service.

Responsibilities

• Welcome customers into the branch and understand their needs
• Handle a range of transactions and queries accurately
• Guide customers through banking products and services
• Work closely with colleagues to deliver excellent service
• Follow processes and escalate concerns to protect customers
• Keep face to face banking meaningful on the high street

Job description

Nationwide is seeking a Customer Representative for our branch in Slough, Berkshire. The role is permanent and full-time, 35 hours per week, Monday to Saturday, with a 45-minute commute requirement. Training will set you up for success.

You will support customers in person, over the phone and online, handling transactions, answering queries, and guiding customers to banking services and digital tools that help manage their money. This role emphasizes fair, customer-first service.