In-Branch Banking Associate — Customer Experience Leader

Virgin Money UK; Fareham; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Wellhub access for health and wellness

Up to 2 days of paid volunteering

Ongoing training and development

Annual performance related bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide is seeking a Customer Representative for our Fareham, Hampshire branch. You’ll engage customers face to face, on the phone and online, handling everyday banking moments with care and clarity.

In a busy branch, you’ll welcome customers, process transactions, guide product choices, and support colleagues to deliver outstanding service. A local, community-focused role with meaningful impact awaits.

Responsibilities

• Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide

Job description

Nationwide is seeking a Customer Representative for our Fareham, Hampshire branch. You’ll engage customers face to face, on the phone and online, handling everyday banking moments with care and clarity.

In a busy branch, you’ll welcome customers, process transactions, guide product choices, and support colleagues to deliver outstanding service. A local, community-focused role with meaningful impact awaits.