Branch Customer Advisor – Local Banking Impact (Full-Time)

Description This; Northampton; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

25 days holiday

Wellhub access

Paid volunteering

Training and development

Annual performance related bonus

Private medical insurance

Pension scheme

Life assurance

Salary sacrifice scheme

Job summary

Nationwide in Northampton is looking for a Customer Representative to support customers in branch, over the phone and online, helping with everyday transactions and guiding customers to banking services and digital tools.

This is a 12-month fixed-term contract, full-time 35 hours per week, with a 45-minute commute to the branch. Training is provided to set you up for success in your role.

Qualifications

• You don’t need experience in banking, but experience or a passion to work in a customer service environment will help you thrive.

Responsibilities

• Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide
• Above all, you’ll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.

Job description

Nationwide in Northampton is looking for a Customer Representative to support customers in branch, over the phone and online, helping with everyday transactions and guiding customers to banking services and digital tools.

This is a 12-month fixed-term contract, full-time 35 hours per week, with a 45-minute commute to the branch. Training is provided to set you up for success in your role.