Customer Banking Advocate – In-Branch & Digital Support

Nationwide; Alton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Wellhub health & wellness access

Up to 2 days volunteering per year

Ongoing training & development

Annual performance bonus

Private medical insurance

Competitive pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide is seeking a Customer Representative for our Alton branch to provide outstanding in-branch, phone, and online support. You’ll assist with everyday transactions and guide customers to banking products and digital tools, adapting to each situation with care and integrity.

Whether helping face-to-face or over the phone, you’ll deliver high-quality service in a friendly, fast-paced environment, staying calm under pressure and owning your role to protect customers and Nationwide.

Qualifications

• No banking experience required; customer service or similar experience helps.
• Able to help customers with empathy, patience and clear communication.
• Comfortable using technology and digital services.
• Willingness to work in a fast-paced branch environment and to adapt to changing needs.

Responsibilities

• Handle a range of transactions and queries accurately, prioritising customer needs and security.
• Guide customers through banking products and services suitable for their needs.
• Collaborate with colleagues to deliver excellent service during busy periods.
• Follow processes and escalate issues to protect customers and Nationwide.

Skills

Patience

Empathy

People skills

Communication

Digital literacy

Teamwork

Ownership

Job description

Nationwide is seeking a Customer Representative for our Alton branch to provide outstanding in-branch, phone, and online support. You’ll assist with everyday transactions and guide customers to banking products and digital tools, adapting to each situation with care and integrity.

Whether helping face-to-face or over the phone, you’ll deliver high-quality service in a friendly, fast-paced environment, staying calm under pressure and owning your role to protect customers and Nationwide.