Branch Banking Advisor – Customer Experience

Description This; Chesterfield; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Wellhub access

Up to 2 days paid volunteering

Ongoing training and development

Annual performance bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide in Chesterfield is seeking a Customer Representative to deliver great customer experiences across in-branch, phone, and digital channels, helping customers with everyday banking and guiding them to services that suit their needs. You’ll be part of a branch team, working a 12-month Fixed Term Contract, full time (35 hours per week), Monday to Saturday, with a requirement to be within a 45-minute commute of the Chesterfield branch.

Training is designed to set you up for success.

Qualifications

• You’re able to help customers feel confident and understood
• Patience and empathy in conversations
• Comfortable in a fast-paced environment
• Calm under pressure during busy periods
• Tech-savvy and able to use digital tools
• Strong communication and teamwork skills
• Clear and natural face-to-face, phone, and digital guidance
• Ownership and integrity in handling customer needs

Responsibilities

• Welcome customers into the branch and understand their needs to offer friendly help with banking
• Handle a range of transactions and queries accurately, keeping security and fairness in mind
• Guide customers through banking products and services that fit their situation
• Collaborate with colleagues to deliver excellent customer service, even at peak times
• Follow processes and escalate issues to protect customers and Nationwide
• Maintain face-to-face banking as a meaningful option on the high street, making customers feel supported and respected

Job description

Nationwide in Chesterfield is seeking a Customer Representative to deliver great customer experiences across in-branch, phone, and digital channels, helping customers with everyday banking and guiding them to services that suit their needs. You’ll be part of a branch team, working a 12-month Fixed Term Contract, full time (35 hours per week), Monday to Saturday, with a requirement to be within a 45-minute commute of the Chesterfield branch.

Training is designed to set you up for success.