Branch Banking Experience Advisor

Description This; Colchester; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Wellhub access

Volunteer days

Annual bonus

Private medical insurance

Pension scheme

Life assurance

Salary sacrifice scheme

Training and development

Job summary

Nationwide Building Society in Colchester is seeking a Customer Representative to welcome customers in-branch, handle a range of transactions, and provide trusted guidance on banking services. You’ll support people face-to-face, over the phone, and online, adapting to different needs and situations while upholding high standards of service.

You’ll work full-time, 35 hours per week, with a focus on accessibility and community impact, and benefit from a strong training program and recognised

Qualifications

• Customer-focused approach to help customers with banking needs.
• Ability to communicate clearly and empathetically.
• Comfortable using technology and digital services.

Responsibilities

• Welcome customers into the branch and understand their needs.
• Handle transactions and queries accurately, with security and fairness in mind.
• Guide customers through banking products and services that are right for them.
• Collaborate with colleagues to deliver excellent customer service, even at peak times.
• Follow processes and escalate concerns where needed to protect customers.

Skills

Customer service

Communication skills

Digital literacy

Teamwork

Tools

Online banking platforms

Job description

Nationwide Building Society in Colchester is seeking a Customer Representative to welcome customers in-branch, handle a range of transactions, and provide trusted guidance on banking services. You’ll support people face-to-face, over the phone, and online, adapting to different needs and situations while upholding high standards of service.

You’ll work full-time, 35 hours per week, with a focus on accessibility and community impact, and benefit from a strong training program and recognised