In-Branch Banking Advisor – Customer Focused

Nationwide; Guildford; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days holiday per year

Wellhub access for health and wellness

Up to 2 days volunteering

Ongoing training and development

Annual performance bonus

Private medical insurance

Competitive pension

Life assurance

Salary sacrifice scheme

Job summary

Nationwide in Guildford is hiring a Customer Representative to support customers face-to-face, over the phone and online across a busy branch. You’ll help with everyday transactions, answer queries and guide customers to banking services and digital tools with care.

This permanent, full-time role (35 hours per week, Monday to Saturday) requires a welcoming approach and the ability to adapt to a changing workload while keeping customers’ money safe and well managed.

Responsibilities

• Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide
• Above all, you’ll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking

Job description

Nationwide in Guildford is hiring a Customer Representative to support customers face-to-face, over the phone and online across a busy branch. You’ll help with everyday transactions, answer queries and guide customers to banking services and digital tools with care.

This permanent, full-time role (35 hours per week, Monday to Saturday) requires a welcoming approach and the ability to adapt to a changing workload while keeping customers’ money safe and well managed.