Customer Experience Advocate - Branch Banking

Description This; Walsall; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

25 days holiday

Wellhub access

Volunteering days

Training and development

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice scheme

Job summary

Nationwide in Walsall is hiring a Customer Representative to deliver great experiences across in-branch, phone and online channels. You’ll handle everyday transactions, answer queries and guide customers to banking products and digital tools, while working as part of a busy branch team.

You’ll join a 35-hour week, Monday to Saturday, with a 45-minute commute requirement. A supportive training period helps you settle in and succeed in a customer-first environment.

Qualifications

• Experience in customer service is preferred.
• Able to handle in-branch, phone and online queries.
• Comfortable using digital banking tools.

Responsibilities

• Welcome customers into the branch and understand their needs to offer trusted help with their banking.
• Handle a range of transactions and queries accurately while prioritising security and fairness.
• Guide customers through banking products and services that fit their needs.
• Work closely with colleagues in a busy branch to deliver excellent customer service.
• Follow processes and escalate concerns to protect customers and Nationwide.

Skills

Customer service

Communication

Digital literacy

Teamwork

Tools

CRM software

Job description

Nationwide in Walsall is hiring a Customer Representative to deliver great experiences across in-branch, phone and online channels. You’ll handle everyday transactions, answer queries and guide customers to banking products and digital tools, while working as part of a busy branch team.

You’ll join a 35-hour week, Monday to Saturday, with a 45-minute commute requirement. A supportive training period helps you settle in and succeed in a customer-first environment.