Branch Assistant

Booker Group plc; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading food wholesaler in the UK is seeking a dedicated individual for a customer service role. The position involves ensuring that customer needs are met promptly and efficiently in a fast-paced environment. Candidates should possess a can-do attitude, a strong passion for service, and a commitment to be punctual. Benefits include discounts at various stores, health checks, and a retirement savings plan. Join us to be part of a diverse team that values every individual’s contribution.

Benefits

10% off purchases at Booker

Discounts at Tesco after 3 months

Free eye test

Health checks at Tesco Pharmacy

Retirement savings plan

Life Assurance

Employee Assistance Programme

Qualifications

• Candidates must be over 18 for specific roles and shifts.
• Ability to work effectively in a dynamic, fast-paced environment.
• Strong commitment to delivering excellent customer service.

Responsibilities

• Ensure customers are prioritized and served quickly.
• Accurately pick orders for deliveries as needed.
• Maintain stock levels and assist at the tills.

Skills

Can-do attitude

Passion for customer service

Willingness to go the extra mile

Punctuality

Job description

Overview

We are looking for someone with a real can‑do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers. Working as part of a team you will be working in a dynamic, fast‑paced environment where no two days are the same. We are a 5/7‑day operation (check our website for specific opening times). We only recruit individuals who are aged 17 and over.

Booker is the UK's leading food & drink wholesaler. We serve independent retailers, caterers and small businesses from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK. Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where everyone's welcome. We understand life looks a little different for each of us and welcome conversations about flexible working.

Responsibilities

You will be responsible for ensuring customers are at the heart of everything we do. Our customers need to be back in their own business as quickly as possible having found what they need. We keep the shelves full, provide speed of service through the tills and wish them a fond farewell. If customers need a delivery, we accurately pick what they need.

Qualifications

You will need:

• A can‑do attitude
• Passion for customer service
• Willing to go the extra mile
• Always be there, on time and properly presented.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles. On high volumes of applicants, some roles may close earlier than the advertised end date.

Benefits

Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco.

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months' service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4‑day period after every four‑weekly pay day (i.e., thirteen times a year). Includes 10% off at Tesco Café and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
• Up to 30% off car, pet and home insurance at Tesco Bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates.
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle‑to‑work scheme.
• After 3 months' service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) – save up to 5% and Booker will match your contribution.
• Life Assurance – you are covered for death in service, life cover of up to three times annual pay.
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package.