Branch Administrator

The New Homes Group; Shirley; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading estate agency in Shirley is seeking a motivated Branch Administrator to support their sales team. The role involves managing customer enquiries, maintaining accurate records, and ensuring compliance in a fast-paced environment. Ideal candidates will have strong IT skills and be detail-oriented, with a focus on customer service. This position provides excellent training opportunities and encourages diversity in applications.

Benefits

Industry leading training and development

Opportunities for progression

Team incentives

Qualifications

• Preferably experience as an Administrator / Secretary or similar role.
• Comfortable in a client-facing role.
• Commitment to compliance, accuracy, and data integrity.

Responsibilities

• Support the sales team with essential administrative duties.
• Upload property details onto major property portals accurately.
• Manage customer enquiries in branch and over the phone.

Skills

Customer focused

Strong IT literacy (MS Office)

Excellent verbal and written communication skills

Resilient and detail-oriented

Organized and able to prioritize

Job description

Branch Administrator

We’re looking for a highly motivated Branch Administrator to support our fantastic team in branch in Shirley. As our Branch Administrator, you will take ownership of office administration accurately, efficiently, and in a professional manner, within a busy, customer-facing estate agency environment. This role requires strong attention to detail, excellent IT literacy, and a commitment to regulatory compliance.

What’s in it for you as our Branch Administrator?

• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Supportive, rewarding and fun environment
• Team incentives
• Understanding of operations within an estate agency business

Key responsibilities of a Branch Administrator

The main purpose of your role is to support the sales team within the office with essential administrative duties. This will involve :

• Uploading property details onto major property portals with accuracy and compliance.
• Managing customer enquiries both in branch and over the phone.
• Ensuring office expenditure is maintained within budgeted levels.
• Maintaining accurate records, ensuring regulatory compliance, and supporting smooth branch operations.

Skills and experience required to be a successful Branch Administrator

• Preferably experience as an Administrator / Secretary or similar role
• Customer focussed and comfortable in a client-facing role
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a fast-paced environment
• Keen interest in learning and keeping up to date with industry changes
• Excellent verbal and written communication skills
• Strong IT literacy (MS Office, property systems, internet, email platforms)
• Commitment to compliance, accuracy, and data integrity

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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