Branch Administrator

Stannah; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in Norwich is looking for a Branch Administrator to join their team. The successful candidate will provide comprehensive administrative support, communicate effectively with stakeholders, and ensure Health & Safety compliance. Prior experience in a busy administrative setting and proficiency in Microsoft Office are essential for this role. The position offers competitive benefits, including a profit share scheme and up to 25 days of annual leave. Join a diverse community committed to employee well-being.

Benefits

Market aligned salary

Profit Share Bonus Scheme

25 days holiday plus bank holidays

Pension Scheme

SimplyHealth Cash Plan

Life Assurance Scheme

Employee Assistance Programme

Enhanced maternity/paternity provision

Free parking

Qualifications

• Previous experience in a busy administrative role.
• Excellent planning, prioritisation, and organisational skills.
• Strong interpersonal and communication abilities.
• Comfortable working under pressure and handling sensitive situations.

Responsibilities

• Provide full administrative support to the branch and service team.
• Maintain strong communication with both internal and external stakeholders.
• Schedule planned maintenance and liaise directly with customers.
• Promote and ensure Health & Safety compliance across all branch activity.

Skills

Planning

Organizational skills

Interpersonal communication

Data interpretation

Tools

Microsoft Office

Job description

Branch Administrator Jobs in Norwich at Stannah

We have an exciting opportunity for a Branch Administrator to join Stannah, based at the Norwich Service Branch.

This job will involve providing all aspects of administration support to our busy Service Branch. You’ll be liaising effectively by telephone, email, and face‑to‑face with both internal and external customers – always offering a friendly and professional service. You'll also support delivery in key areas such as Health & Safety, Customer Service, Operations, Finance, Risk, and Employee Development.

Working hours: 09:00 – 17:00 Monday – Thursday and 09:00 – 16:30 on a Friday.

This is a great opportunity for an experienced administrator who thrives in a fast‑paced, customer‑focused environment and enjoys working collaboratively across teams.

To be successful as the Branch Administrator, it is (+) essential that you have previous experience in a busy office environment and general administration. Experience in scheduling engineers, using Microsoft Office, and working within a pressured or customer service environment would be desirable.

Branch Administrator Responsibilities

• Provide full administrative support to the branch and service team.
• Maintain strong communication with both internal and external stakeholders.
• Raise and check invoices, handle customer records, and perform general office duties.
• Take customer calls and deal with their queries.
• Schedule planned maintenance and liaise directly with customers.
• Promote and ensure Health & Safety compliance across all branch activity.

Please see full Job description here: Branch Administration job description.

Branch Administrator Requirements

• Previous experience in a busy administrative role.
• Excellent planning, prioritisation, and organisational skills.
• Proficiency in Microsoft Office and strong data interpretation skills.
• Strong interpersonal and communication abilities.
• Comfortable working under pressure and handling sensitive situations with professionalism.

If you have previous experience working as a Branch Administratorیکل or in a similar role such as Service Coordinator, Office Umadministrator, or Customer Service Administrator, and are looking for a Branch Administrator job in Norwich, please click Exploration Apply Now” button or contact us for further information.

Benefits

• Market aligned salary, paid on a monthly basis.
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits.
• 25 days holiday, plus bank holidays.
• Holiday scheme to buy extra days’ annual leave.
• Pension Scheme. Matched contribution/salary sacrifice.
• SimplyHealth Cash Plan. Allows you to claim towards health costs such as dental, optical, physiotherapy, chiropody treatments and more.
• Life Assurance Scheme.
• Long Service award scheme, with holiday benefit.
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more.
• Employee Assistance Programme. A workplace initiative to support and enhance well‑being.
• Enhanced maternity and paternity provision.
• Free parking.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.

We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.

We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.