Boutique Manager, Kurt Geiger London, Selfridges London

Kurt Geiger; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading footwear and accessories brand in Greater London is seeking a Retail Manager to ensure high service standards and achieve sales targets. The ideal candidate will possess prior retail management experience, demonstrate strong leadership, and have a solid understanding of fashion trends. Responsibilities include mentoring the team, managing KPIs, and maintaining customer relationships. The role offers a competitive salary, bonuses, and opportunities for progression within a dynamic environment.

Benefits

Competitive basic salary

Generous bonus structure

Uniform allowances

Enviable discounts

Qualifications

• Previous retail management experience is essential.
• Strong understanding of fashion trends and brands required.
• Excellent communication skills necessary for effective team leadership.

Responsibilities

• Ensure service standards are consistently met in the boutique.
• Mentor team members by demonstrating exceptional service standards.
• Achieve boutique and company sales targets through monitoring and planning.
• Manage team performance and KPIs regularly.
• Build excellent customer relationships to encourage repeat business.
• Coordinate store stock management and promotions.

Skills

Retail management experience

Understanding of fashion trends

Strong leadership

Communication skills

Composure under stress

Relationship building

Sales driving experience

Immaculate presentation

Job description

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city, its diversity and creativity. For over fifty years our team of in‑house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

Responsibilities

• Ensure service standards are consistently met in your boutique, through regular team motivation, training and development
• Be a mentor for your team by demonstrating service standards and leading by example
• Ensure boutique and company sales targets are consistently achieved by setting and monitoring these for your boutique and team
• Regularly monitor your teams’ KPIs and performance, putting plans in place for further development as and when needed alongside the store manager
• Ensure operational objectives of the store and company are upheld and maintained
• Ensure all policies and procedures are consistently maintained through high standards of compliance at all times
• Regularly update the general and host store managers on trade and team performance
• Support the wider management team with recruitment and onboarding talent, whilst working with the HR talent team
• Maintain a high-performance team through regular one‑to‑one meetings
• Build and maintain excellent customer relationships for repeat business
• Maintain staff rotas, remaining reactive to trading patterns, Christmas & sales
• Monitor and manage stock deliveries
• Work with head office merchandising team to ensure restock accuracy
• Coordinate store stock take and maintain stock accuracy standards
• Organise and execute impactful store promotions to boost overall sales for boutique
• Protect the Valentino brands and ensure all team members meet personal presentation standards and policies
• Ensure your team maintains excellent visual presentation of the boutique which is consistent with company/VM guidelines
• Keep up to date with new fashion trends
• Be an ambassador for your team and store

Qualifications

• Previous retail management experience
• Strong understanding of fashion trends and brands
• Possess a strong sense of leadership
• Excellent communication skills
• Ability to stay composed during stressful situations
• Ability to create and sustain great relationships
• Experience in setting team targets and driving sales
• To be immaculately presented and representative of the brand

Benefits

• Competitive basic salary
• Generous bonus structure
• Uniform allowances
• Enviable discounts

If you’re successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world’s leading multi‑channel retailer of luxury branded shoes and accessories. We are a fast‑paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard‑work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression.