Bourne Hall Events Assistant

Epsom & Ewell; England; On-site; GBP 23,000; Part time

Job summary

A local community venue is seeking a proactive Events Assistant to provide outstanding customer service and support various events. Responsibilities include welcoming visitors, setting up for events, providing AV support, and maintaining the venue's cleanliness. Ideal candidates will be team players with strong communication skills, flexibility for evening and weekend work, and a passion for community engagement. Experience in events or hospitality is a plus. This part-time role offers a vibrant work environment.

Benefits

Opportunities for training and development

Supportive and friendly team

Vibrant community venue

Qualifications

• A proactive team player with excellent communication and customer service skills.
• Experience in events, hospitality, or bar work is an advantage.
• Flexibility to work evenings and weekends is required.

Responsibilities

• Welcome and assist visitors, ensuring a positive experience.
• Set up furniture and equipment for events while maintaining venue cleanliness.
• Provide AV support for hirers and report technical issues.
• Carry out health and safety checks and act as a Fire Marshal.
• Support Coffee Shop operations during busy periods.

Skills

Customer service skills

Communication skills

Organizational skills

Basic IT skills

Event planning

Tools

Microsoft Office

Artifax

HubSpot

Job description

About the Role

Are you passionate about delivering outstanding customer service and supporting community events Bourne Hall is looking for a proactive and friendly Events Assistant to help ensure our venue runs smoothly and remains a welcoming space for all visitors stakeholders and hirers.

This is a hands‑on role where no two days are the same. You’ll be setting up for events assisting with AV and bar services maintaining the buildings presentation and supporting both our Coffee Shop and reception when needed. You’ll also work closely with key stakeholders such as the Museum and Library to ensure their needs are met and the venue operates harmoniously.

Key Responsibilities

• Customer Service : Welcome and assist visitors providing helpful information and ensuring a positive experience throughout their visit.
• Event Setup : Arrange furniture equipment and refreshments for meetings exercise classes Ad Hoc Special occasions and community events.
• AV Support : Help hirers with audio‑visual equipment including setup and troubleshooting. Report any technical issues.
• Cleanliness & Maintenance : Keep the venue clean tidy and presentable. Report any maintenance or cleaning issues promptly.
• Safety & Security : Carry out health and safety checks act as a Fire Marshal and provide first aid when needed.
• Venue Security : Open and close the building securely ensuring all areas are safe and locked appropriately.
• Coffee Shop & Bar Work : Step in to support the Coffee Shop operations during busy periods or staff addition to working the bars at events and supporting catering delivery.
• Stakeholder Support : Work collaboratively with internal stakeholders such as the Museum and Library to ensure smooth operations.
• Bookings & Admin : Use the Artifax system to check bookings and communicate changes to the Events Coordinator.
• Reception Cover : Answer phones and assist at reception when required.
• IT Systems : Use Microsoft Office and internal systems like Irent for daily tasks and communication.
• Daily Checks : Complete handover and building check sheets to ensure consistency and accountability.

What We’re Looking For

• A team player with a positive attitude and excellent communication and customer service skills.
• Someone who enjoys working in a busy public‑facing environment and can build strong relationships with stakeholders.
• Basic IT skills and a willingness to learn new systems.
• Flexibility to work predominantly evenings and weekends. You must have the ability to get home in the evenings after public transport has stopped.
• Experience in events hospitality bar work or facilities is a bonus but not essential.

Why Join Us

• Be part of a supportive and friendly team.
• Work in a vibrant community venue with a wide variety of events and stakeholders.
• Opportunities for training and development.
• Make a real difference to the experience of our visitors hirers and community partners.

How to Apply

Please apply online via the link provided by completing our application form. Please note we do not accept CVs for this position.

Key Skills

Marketing, Catering, Organizational skills, Hospitality Experience, Management Experience, HubSpot, Event Planning, Events Management, Project Management, Event Marketing, Leadership Experience, negotiation

Location: Bourne Hall Ewell Surrey KT17 1UF

Salary: 22957 Pro rata

Contract Type: Part‑time

Hours: 18.2 hrs. per week

Closing Date: 21 November 2025

Interview date: Monday 15 December 2025

Employment Type: Full‑Time

Experience: years

Vacancy: 1