Bookings Team Lead: Patient Services & Process Improvement

KIMS Hospital; Maidstone; On-site; GBP 30,000 - 32,000; Full time

Job summary

A healthcare institution in Maidstone is seeking a motivated Bookings Team Lead to manage a busy administration team focused on patient experience. You will be responsible for ensuring quality service, improving processes, and leading a team. The ideal candidate will have management experience in a customer service environment and possess strong organizational and communication skills. Join us in delivering high-quality healthcare and enjoy benefits like generous annual leave and health insurance.

Benefits

33 Days annual leave plus extra time off for your birthday

Free secure staff parking

Private health insurance

Life assurance

Employee Assistance Platform

Retail discounts and cashback

Discounted gym membership

Free eye test

Qualifications

• Experience managing a team in an administrative or customer service environment.
• Understanding of quality management systems.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Lead the Bookings Team to deliver an excellent patient experience.
• Manage bookings and referrals in line with KPIs.
• Monitor staffing levels to meet service standards.

Skills

Customer service

Team management

Organizational skills

Communication skills

Problem-solving

Education

A-Level or NVQ Level 3 in Customer Service

Tools

Relevant IT systems

Job description

A healthcare institution in Maidstone is seeking a motivated Bookings Team Lead to manage a busy administration team focused on patient experience. You will be responsible for ensuring quality service, improving processes, and leading a team. The ideal candidate will have management experience in a customer service environment and possess strong organizational and communication skills. Join us in delivering high-quality healthcare and enjoy benefits like generous annual leave and health insurance.