Bookings Assistant

Cobalt Health; Warmley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A medical charity in Warmley is seeking a proactive administrator to join its bookings team. The role involves managing patient appointments for imaging services while providing excellent customer service. Applicants should possess strong communication skills, a solid educational background, and experience in public services, preferably within healthcare. The organization values teamwork and confidentiality, offering a supportive work environment and numerous employee benefits, including generous holiday entitlements and a pension scheme.

Benefits

Company salary sacrifice pension scheme

27 days holiday plus public holidays rising with service

Life assurance cover at 4 x annual salary

Support for professional and personal wellbeing

Employee benefits programme

Complementary healthcare scheme

Service recognition

Qualifications

• Experience working in a public service sector in a busy office environment.
• Experience in a healthcare setting is beneficial.
• Meticulous approach to accuracy and detail.

Responsibilities

• Receive calls from patients to book various scan appointments.
• Assist patients through the booking process with reassurance.
• Collaborate with healthcare professionals and colleagues.

Skills

Excellent communication skills

Good IT skills

Interpersonal skills

Education

Demonstrable educational background

Tools

Soliton patient administration system

Job description

Responsibilities

The bookings team is the first point of contact for patients and referrers; ambassadors of the charity presenting that all-important first impression. You will be receiving calls from patients ready to book their MRI, CT, PET/CT, ultrasound or X-ray scan appointment, helping them through the process offering reassurance and providing them with the information they will need. You will be operating a patient administration system, Soliton, to book appointments and so confidence in using IT systems is really important together with a willingness to learn new skills.

Working Environment

Reporting to the team lead, you will be working as part of a complementary team of ten liaising with healthcare professionals and administrative colleagues across the charity. You will work by rotational shift covering hours between 8am and 6pm Monday to Friday.

Requirements

The skills, experience and knowledge required for this role are sound demonstrable educational background and qualifications, good IT skills, experience of working in a public service sector in a busy office environment. Experience of working within a healthcare setting would be beneficial.

You will have excellent communication and interpersonal skills with a confident and pleasant telephone manner. You will enjoy being part of a team and working collaboratively. You will have a meticulous approach to accuracy and detail and able to maintain strict confidentiality. Your personality and manner will contribute to a harmonious and pleasant working environment.

About Cobalt

Cobalt Health is a medical charity pioneering innovation in medical imaging diagnosis by investing in equipment, integrated research and education to improve outcomes for patients now and in the future.

Patient care is at the heart of all we do. We carefully select people who can show us how they share these same values and can contribute to a culture of respect, diversity, vision and a commitment to continuous learning and development.

Benefits and rewards

• Company salary sacrifice pension scheme
• 27 days holiday plus public holidays rising with service
• Life assurance cover at 4 x annual salary
• Support for professional and personal wellbeing
• Employee benefits programme
• Complementary healthcare scheme
• Service recognition

Application

To apply, please read through the job description and personal specification, download an application form below and upload it along with your CV.

Please contact us if you are looking for a position locally to where you live prior to completing an application form.

We reserve the right to close this vacancy early once sufficient applications have been received.

Please be aware that Cobalt is not able to sponsor non-EU/EEA Tier 2 applications.