Bookings Administrator - Inpatient

Nuffield Health; Stoke-on-Trent; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading healthcare charity in the UK is seeking a Bookings Administrator. The role involves managing the entire appointment process, ensuring service deliverables are met while upholding high customer satisfaction. Candidates should ideally possess an NVQ level 2 in Business and Administration and have experience in a customer-facing role. The position offers competitive salary and benefits including gym memberships and health assessments.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience in a customer-facing environment.
• Strong organizational and multitasking skills.
• Ability to handle a large volume of requests efficiently.

Responsibilities

• Administer email requests from referrals to appointments.
• Ensure accuracy of data and information using required systems.
• Handle appointment bookings and changes.

Skills

Empathy

Attention to detail

Customer service

Education

NVQ level 2 in Business and Administration or equivalent

Job description

Bookings Administrator - Hospitals

North Staffs | Administration | Full Time

£24,043.50 per annum

37.5 hours per week

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you. We are looking for a Bookings Administrator in our Hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

Responsibilities

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support, meets the required standards and timescales.
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• To prepare standard and adhoc reports as required and required by the department.
• Handle appointments bookings and changes.
• Co-ordinate availability of rooms and consultants.
• Create, alter or cancel clinics as required to support business needs.

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.

Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.

It starts with you.