Booking Coordinator - Private Healthcare

Office Angels; Leeds; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading private healthcare organisation in East Leeds is looking for a Booking Coordinator to join their team. This role is essential for converting inquiries into bookings and enhancing patient experiences through effective communication. The ideal candidate will have sales experience, strong communication skills, and comfort with CRM tools. This position offers a permanent contract with full-time hours, requiring a proactive and patient-centric individual.

Qualifications

• Proven experience in sales or contact centre roles with a strong record of meeting targets.
• Confident communicator with an excellent telephone manner and written skills.
• Strong multitasking and prioritisation abilities in a fast-paced environment.

Responsibilities

• Convert inbound enquiries into bookings by identifying needs.
• Manage enquiries from all channels within agreed SLAs.
• Provide accurate information on services, pricing, and availability.

Skills

Sales experience

Excellent communication skills

Multitasking ability

CRM proficiency

Attention to detail

Patient-centric mindset

Tools

CRM tools

Booking systems

Job description

Are you ready to take your career to the next level in the dynamic world of private healthcare? Our client, a leading organisation in the industry, is seeking a dedicated and enthusiastic Booking Coordinator to join their team in East Leeds. This is a fantastic opportunity to contribute to a growing business while making a real impact on patient experiences!

Contract Type: Permanent
Working Pattern: Full Time (37.5 hours)
Salary: Depending on experience
Hours: Monday-Friday, 09:00-17:00
Start Date: ASAP

Role Summary

As a Booking Coordinator, you will play a pivotal role in converting enquiries into bookings and ensuring an outstanding patient experience across the various communication channels.

Your Day-to-Day Responsibilities

• Convert inbound enquiries into bookings by identifying needs, and listening for upsell and cross-referral opportunities
• Manage enquiries from all channels within agreed SLAs
• Provide accurate information on services, pricing, and availability
• Complete all booking processes, confirmations, and onward referrals efficiently
• Maintain precise records in all systems
• Feedback to management on common issues occurring to improve patient processes

Essential Candidate Profile

• Proven experience in sales or contact centre roles with a strong record of meeting targets
• Confident communicator with an excellent telephone manner and written skills
• Strong multitasking and prioritisation abilities in a fast-paced environment
• Proficient in CRM and booking tools; comfortable with utilising webchat, emails, and telephone calls
• High attention to detail, data accuracy, and GDPR awareness
• Positive, resilient, target-driven, and patient‑centric mindset

Desirable Skills

• Familiarity with private healthcare and services
• Experience with scheduling or diary systems
• Understanding of self‑pay and insured patient journeys

Apply today as all applications are being reviewed daily!

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Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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