Booking Coordinator

Salisbury NHS Foundation Trust; Salisbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in the United Kingdom is seeking a Booking Coordinator to join its Booking Team. The successful candidate will manage patient pathways and bookings, ensuring an excellent, organized experience for patients. Relevant experience in administration and communication skills are essential. The role is based at Salisbury NHS Foundation Trust, which is known for providing high-quality care and has a friendly, supportive team environment. This is a fixed-term contract for 18 months, offering various employee benefits.

Benefits

Minimum of 35 days paid holiday

Generous pension scheme

NHS discounts

On-site leisure centre

On-site nursery

Qualifications

• Recent experience in administration is essential.
• Must have excellent verbal and written communication skills.
• Experience in patient/customer contact is needed.

Responsibilities

• Provide efficient and friendly booking service for patients.
• Manage patient pathways and bookings, including new referrals.
• Ensure outstanding patient experience as per the Trust vision.

Skills

Experience in administration

Organisational skills

Excellent verbal and written communication skills

Ability to work independently

Experience with IT systems

Tools

ERS

Lorenzo

Job description

An opportunity has arisen to join the Booking Team within the Central Booking department at Salisbury Foundation Trust, as a band 3 Booking Coordinator.

The successful candidate will join the Booking Team and work within the team to provide an excellent, friendly and organised booking experience for our patients.

The successful candidate will need to be experienced in or be willing to learn how to use multiple IT systems including ERS and Lorenzo and have a good understanding of patient pathways and referral processes.

We are looking for evidence of team working as well as the ability to work independently. The organisational skills to work in a busy team environment, whilst prioritising workload and working to deadlines, recent experience in administration is essential.

The post holder must have excellent verbal and written communication skills and experience in patient / customer contact. The department is busy but friendly and has a strong team working ethic, with staff needing to cross cover and support each other.

The department is open 08:00-18:00 Monday to Thursday and 08:00-17:30 on a Friday.

This is a fixed term 18 month contract.

Please note: we are unable to provide sponsorship for this position

Main duties of the job

To provide an efficient and friendly booking service for our patients and clinical teams. Ensuring all efforts are made to provide patients with an outstanding experience as per the Trust vision.

To be responsible for managing patients pathways whilst under the care of Salisbury NHS Foundation Trust, starting with new patient referrals received and the subsequent booking of new patient appointments, surgery and / or follow up appointments.

Please see attached job description and person specification for full details of roles and responsibility.

About us

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. HereMLE we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment us continue to provide for our patients and also our staff.

We are an acute Trust,ace rated "Good" by the CQC, with a record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and theSettings Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service. We think forthcoming working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don’t just take our word for it, why not explore what Salisbury has to offer by visiting <ستېwww.experiencesalisাতিক.co.uk

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