Booking Clerk

NHS; Torquay; On-site; GBP 20,000 - 24,000; Part time

Job summary

A healthcare organization in Torquay is seeking a dedicated Booking Clerk to join its outpatient appointments team on a part-time basis of 30 hours per week. This role involves managing appointment bookings, providing exceptional customer service, and liaising with various departments to ensure patient satisfaction. Candidates should possess at least 4 GCSEs including English, and have strong administrative skills, experience with Microsoft tools, and ideally some NHS experience. This position is fixed-term for 12 months.

Responsibilities

• Handling inbound calls
• Booking, cancelling and rearranging Outpatient appointments
• Making outbound calls
• Maintaining a high standard of customer service
• Use of hospital systems to effectively support the management of the patient journey
• Managing clinic capacity
• Managing pending lists and wait times
• Processing new from external and internal sources
• Managing theatre and secretary request spreadsheets
• Liaising with colleagues at all levels to ensure the patient journey is smooth
• Working in accordance with Trust policies at all times

Skills

Experience working with emails, spreadsheets and Microsoft packages

Administrative or clerical experience

Experience of working with the public sector or in a call centre environment

Organisational and time management skills

Previous NHS experience

Knowledge of PAS, E-Referral service, or Patient Target List (PTL)

Knowledge of Referral to Treatment Targets (RTT)

Education

Minimum of 4 x GCSE Grade A-C (including English) or equivalent

NVQ Administration Level 2 or equivalent

Job description

Go back Torbay and South Devon NHS Foundation Trust

Booking Clerk

The closing date is 01 January 2026

Booking Clerk - 30 hours per week 08:30 - 17:00 tues-fri

An opportunity has arisen for a Booking Clerk to join the Trust's centralised outpatient appointments team, working 30 hours per week.

Our Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.

This is a fixed term role for 12 months

Main duties of the job

• Handling inbound calls
• Booking, cancelling and rearranging Outpatient appointments
• Making outbound calls
• Maintaining a high standard of customer service
• Use of hospital systems to effectively support the management of the patient journey
• Managing clinic capacity
• Managing pending lists and wait times
• Processing new from external and internal sources
• Managing theatre and secretary request spreadsheets
• Liaising with colleagues at all levels to ensure the patient journey is smooth
• To work in accordance with the Trust policies at all times

About us

The Patient Access Centre is made up of 7 teams that book 95% of the Outpatient Appointments for the Acute and Community settings within Torbay and South Devon Healthcare Foundation Trust.

The department handles approximately 500,000 calls a year and books approximately 500,000 appointments a year.

The teams are compromised of booking clerks and receptionists, with each team having between 6-13 team members and mainly work out of a centralised booking office based at Torbay Hospital.

Why work with us

Job responsibilities

For the full details of the job description and person specification please read the attached documents.

Person Specification

Qualifications and Training

• Minimum of 4 x GCSE Grade A-C (including English) or equivalent
• NVQ Administration Level 2 or equivalent

Knowledge and Skills

• Experience working with emails, spreadsheets and Microsoft packages
• Administrative or clerical experience
• Experience of working with the public sector or in a call centre environment
• Organisational and time management skills
• Previous NHS experience
• Knowledge of PAS, E-Referral service, or Patient Target List (PTL)
• Knowledge of Referral to Treatment Targets (RTT)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Torbay and South Devon NHS Foundation Trust