Booking and Scheduling Clerk

Tameside and Glossop Integrated Care NHS FT; Ashton-under-Lyne; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare trust in Ashton-under-Lyne is looking for a part-time Booking and Scheduling Clerk to efficiently manage outpatient appointments and provide exceptional customer service. The role requires excellent communication skills and computer literacy. Working hours include Wednesdays to Fridays with a focus on maintaining an effective scheduling system. The position offers competitive benefits and the chance to be part of a supportive team dedicated to healthcare excellence.

Benefits

27-33 days annual leave plus bank holidays

NHS Pension Scheme

Gym discount

Free eye tests and health checks

Support with stress and bereavement

Qualifications

• Proficient in using Trust Patient Administrative Systems.
• Ability to manage appointments and bookings efficiently.
• Excellent telephone skills for dealing with the public.

Responsibilities

• Provide efficient booking and scheduling for outpatient appointments.
• Create and maintain clinic schedules in Lorenzo.
• Communicate effectively with patients regarding appointments.

Skills

Excellent communication skills

Computer literacy

Positive customer care approach

Job description

Position Details

Band 3

Permanent

Part Time 23.5 hours per week - Monday to Friday

About the Role

We are looking to recruit an enthusiastic individual to join our busy administration team in providing a professional and effective Outpatient Booking and Scheduling Service for the Trust.

The Booking and Scheduling Clerk post will currently require cover for the below shift pattern:

Shift Pattern

• Wednesday: 8.30am-5pm
• Thursday: 9.30am-6pm
• Friday: 8am-4pm

The role requires an enthusiastic, competent and proactive individual with an appreciation and understanding of the confidential nature of the work. The role is based in the Clinical Management team within the Central Booking Office at TGH.

Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and maintain a positive approach to customer care.

Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems.

We look forward to you joining our friendly and supportive team at Central Booking Office!

Responsibilities

Responsible for providing an efficient and high quality service to support the Central Booking Office in the management of outpatient appointments, booking and scheduling and ensuring that targets are met.

The post holder will deal with all aspects of creating clinics in Lorenzo, clinic maintenance, clinic cancellations, ensuring patients are notified on the phone or via the Trust Portal and re-booked as soon as possible, and other duties associated with clinic management.

About the Trust

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.

Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

Values & Behaviours

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Safety
• Care
• Respect
• Communication
• Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits

Benefits include: 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Contact Information

For further details / informal visits contact:
Name: Olivia Lazar-Freeman
Job title: Central Booking Office Manager
Email address: [e-mail]
Telephone number: 0161 922 6781