Bilingual IT Support Analyst (English/Arabic) - Remote

HCL Technologies; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global technology company seeks an Analyst to provide Level 1 remote desktop support in both Arabic and English. The role focuses on diagnosing hardware, software, and network issues while adhering to service level agreements. Candidates should possess strong problem-solving skills and basic knowledge of Windows operating systems. Certification like ITIL Foundation is optional. This opportunity promises a dynamic work environment committed to exceptional customer experiences.

Qualifications

• Fluent in Arabic and English for effective communication.
• Basic understanding of troubleshooting techniques for Windows.
• Experience with remote desktop support tools and systems.

Responsibilities

• Provide Level 1 Remote Desktop Support by diagnosing and resolving issues.
• Strive for first-call resolution and maintain low average handling time.
• Update work logs accurately and manage escalations effectively.

Skills

Proficiency in Arabic and English

Basic knowledge of Windows operating systems

Familiarity with remote desktop support tools

Strong problem-solving skills

Customer-centric approach

Job description

A global technology company seeks an Analyst to provide Level 1 remote desktop support in both Arabic and English. The role focuses on diagnosing hardware, software, and network issues while adhering to service level agreements. Candidates should possess strong problem-solving skills and basic knowledge of Windows operating systems. Certification like ITIL Foundation is optional. This opportunity promises a dynamic work environment committed to exceptional customer experiences.