Bilingual German & English CX Advisor (Hybrid)

Trades Workforce Solutions; Ringwood; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading customer service firm in the UK seeks a Multilingual Customer Experience Consultant, fluent in German and English. This role involves managing customer queries through various channels and maintaining high satisfaction levels. The position offers a hybrid working model, supporting flexibility and growth. Applicants should have strong customer service skills and a great telephone manner. The company is committed to providing an engaging and rewarding work environment, fostering a fun team culture.

Benefits

Discounted gym membership

Pension Scheme

Free car parking

Weekly dress down day

Qualifications

• Fluent in German and English.
• Experience in customer service or call centre roles is desirable.
• Strong problem-solving skills.

Responsibilities

• Manage customer interactions via phone, email, and live chat.
• Answer queries and provide support to customers.
• Improve performance and gather feedback for future improvements.

Skills

Excellent telephone manner

Excellent numeracy and literacy

Excellent customer service skills

Good analytical and decision-making abilities

Previous call centre experience

Job description

A leading customer service firm in the UK seeks a Multilingual Customer Experience Consultant, fluent in German and English. This role involves managing customer queries through various channels and maintaining high satisfaction levels. The position offers a hybrid working model, supporting flexibility and growth. Applicants should have strong customer service skills and a great telephone manner. The company is committed to providing an engaging and rewarding work environment, fostering a fun team culture.