Behaviour Coach

Dogs Trust Worldwide; Shrewsbury; On-site; GBP 26,000; Full time

Job summary

A leading dog charity in Shrewsbury seeks a dedicated Behaviour Coach to enhance relationships between dogs and their owners through positive training. This role involves conducting rehabilitation sessions and adapting plans based on assessed progress, all aimed at keeping dogs in their forever homes. Ideal candidates will have a strong background in canine behaviour and excellent communication skills to explain techniques effectively. This is a fixed-term, full-time position with a competitive salary and benefits.

Benefits

Competitive salary

Benefits package

Qualifications

• Experience as a dog trainer with a proven track record.
• Ability to handle fearful or aggressive dogs safely.
• Commitment to achieving ABTC accreditation if not yet obtained.

Responsibilities

• Deliver one-to-one and small group rehabilitation sessions.
• Assess progress and adapt training plans accordingly.
• Collaborate with staff to support post-adoption needs.
• Maintain accurate case records using CRM.
• Engage in CPD to enhance skills and knowledge.

Skills

Positive reinforcement training

Knowledge of canine behaviour

Strong communication skills

Time management

Customer service

Education

ABTC Animal Behaviour Technician standard

Tools

CRM system

Job description

Are you passionate about helping dogs and their owners build better relationships through positive, reward-based training?

We’re looking for a dedicated Behaviour Coach to deliver a range of behavioural rehabilitation interventions aimed at supporting dogs with behaviour challenges and their owners. These services are designed to reduce the number of dogs that are relinquished unnecessarily, keeping dogs in their forever homes, forever.

This is a fixed term contract between 02/02/2026 - 02/02/2027.

Application Deadline December 31, 2025
Department Behaviour and Community Services
Employment Type Fixed Term - Full Time
Location Shrewsbury
Workplace type Onsite
Compensation £25,566 per year + benefits

What does this role do?

As Behaviour Coach, You’ll

• deliver 1-2-1 and small group rehabilitation sessions using positive, reward-based methods, following referrals from Clinical Animal Behaviourists (CAB’s), the Behaviour Support Line, or self-referrals,
• assess progress and adapt training plans in line with ABT standards, recommending further sessions or re-referral to CABs or veterinary behaviourists when necessary,
• collaborate with Rehoming Centre staff to identify dogs needing post‑adoption support and ensure adopters receive appropriate behavioural guidance and services,
• maintain accurate case records and complete administrative tasks using the CRM system, including session bookings, payments, and post‑programme documentation for owners,
• engage in reflective practice and CPD, developing your skills and knowledge to make the world a better place for dogs.

Could this be you?

We’re looking for an experienced and skilled dog trainer with in‑depth knowledge of canine behaviour and behaviour modification techniques. You’ll need to demonstrate the knowledge and practical ability equivalent to the ABTC Animal Behaviour Technician (ABT) standard or be committed to achieving this accreditation once in role. You’ll have a proven track record of working successfully with a range of breeds and behavioural challenges, including the safe handling of fearful or aggressive dogs. Strong communication skills are essential, with the ability to explain complex behaviour plans clearly to owners in both one‑to‑one and group settings. You’ll also be confident using digital systems to manage cases, have excellent time management skills, and be committed to delivering outstanding customer service.

What does this team do?

The Behaviour and Community Services department plays a critical role in supporting dog owners when they need it most, ensuring both the well‑being of dogs and the safety of families during times of hardship. We offer a comprehensive suite of services, including training and behaviour support, customer support, and outreach programs, all designed to assist individuals facing challenging situations. The department’s aim is to give compassionate support to allow both dogs and their owners to thrive, even in the most challenging circumstances. Through our services, we strive to reduce the impact of challenging situations on people and dogs.

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four‑legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

Documents

Job Description - Behaviour Coach
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Dogs trust - benefits guide
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Dogs trust - how can we help sept 25
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To apply for this position

Please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. Feel free to send us an email at [e-mail]. We're here to support you every step of the way.

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