Beauty Consultant - House of Fraser Solihull

GUERLAIN; Birmingham; On-site; GBP 20,000 - 25,000; Part time

Job summary

A luxury cosmetics brand is seeking a Beauty Consultant in Birmingham to provide exceptional customer service and develop sales. The role includes creating personalized experiences, fostering clientele relationships, and achieving sales goals. Ideal candidates will have strong interpersonal and service skills in a luxury environment. This part-time position offers competitive salary and benefits.

Benefits

Competitive salary

Excellent benefits

Training programs

Brand discounts

Qualifications

• Innate sense of customer service in a luxury environment.
• Dynamic, empathetic with a strong attitude.
• Ability to respect confidentiality and work in a team.

Responsibilities

• Provide a unique customer experience through personalized services.
• Develop and maintain a regular clientele.
• Achieve sales objectives while upholding company values.

Skills

Customer service skills

Interpersonal skills

Sales orientation

Listening skills

Knowledge of business management applications

Job description

Beauty Consultant Birmingham - House of Fraser, Solihull - Part Time 22.5 hours / 3 days

Main Responsibilities

As an ambassador for our Maison, you embody and transmit Guerlain's values to your customers. Under the responsibility of the Account Manager and Assistant Managers, you will ensure the development of your sales while guaranteeing excellent customer service.

Customer Service

• Provide your customers with a unique experience by creating a sincere bond: warm welcome, building trust, mutual discovery, embodying the "Guerlain promise".
• Develop a unique customer experience and irreproachable service: active listening, personalized services and proposals (make-up, skincare, perfume consultation), storytelling.
• Build a regular clientele and develop local and international clients using tools like clientelling, phoning, and store animations.
• Participate in and propose actions based on customer satisfaction questionnaires.

Sales Development

• Apply the Guerlain selling method.
• Achieve and follow up on individual and team objectives.

Team and Store Engagement

• Embodies Guerlain's values and fosters team spirit.
• Participates in briefings and shares information.
• Contributes to the smooth operation of the counter, respecting retail excellence and sales procedures (checkout, merchandising, stock management).
• Maintains grooming standards (uniform, makeup, hair, manicure).

Join a World of Exploration

Guerlain has been exploring, innovating, and sublime for 190 years in Perfume, Skincare, and Make-up. Our teams are driven by creativity, audacity, and a culture of "why not". We value diversity and are committed to sustainable development, preserving our heritage while embracing innovation.

Profile

Hard Skills

• Innate sense of customer service and interpersonal skills.
• Result-oriented with a taste for challenges and sales.
• Service skills in a luxury environment.
• Ability to listen and advise.
• Knowledge of business management applications.

Soft Skills

• Dynamic and empathetic.
• Exemplary in procedures, attitude, presentation, and communication.
• Team spirit.
• Respect for confidentiality.

Remuneration & Benefits

We value diversity and offer opportunities to learn through our training programs, along with a competitive salary, excellent benefits, recognition incentives, and brand discounts.