Beauty Brand: Customer Care Pro — Hybrid & Multilingual

Charlotte Tilbury Beauty; City Of London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading beauty brand in London seeks a Customer Care Advisor to deliver exceptional customer service. You will handle inquiries via email, phone, and live chat, addressing customer needs and enhancing their experience. The ideal candidate thrives in a team-oriented and dynamic environment, possesses strong communication skills, and has a passion for the beauty industry. This role offers a hybrid working model and competitive benefits.

Benefits

25 days holiday plus bank holidays

Inclusive parental leave policy

Wellness benefits

Generous product discount

Qualifications

• Experience in a customer service role is ideal.
• Fluency in a second language preferred but not essential.
• Passion for customer service and the beauty industry.

Responsibilities

• Communicate with customers courteously and efficiently.
• Handle escalated customer issues.
• Support the department in achieving business KPIs.

Skills

Exceptional customer service skills

Excellent communication skills

Strong administrative skills

Fluent in Spanish, German or French

Problem-solving skills

Job description

A leading beauty brand in London seeks a Customer Care Advisor to deliver exceptional customer service. You will handle inquiries via email, phone, and live chat, addressing customer needs and enhancing their experience. The ideal candidate thrives in a team-oriented and dynamic environment, possesses strong communication skills, and has a passion for the beauty industry. This role offers a hybrid working model and competitive benefits.