Banking Representative - Hounslow

Metro Bank; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A community-focused bank in Hounslow is seeking a customer service representative who will engage with customers, provide personalized service, and uphold compliance standards. The role involves teamwork and prioritizing customer needs. Ideal candidates will have a strong ability to build relationships, excellent attention to detail, and a passion for delivering exceptional customer experiences. Enjoy competitive compensation, benefits, and opportunities for career advancement.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare

Life assurance

Colleague discounts

Extensive training opportunities

Qualifications

• Ability to build strong customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail even under pressure.
• Understanding of banking risks and customer implications.
• Deliver outstanding customer experiences.

Responsibilities

• Provide exceptional service and personalized products to customers.
• Work as part of a team, prioritizing tasks against changing demand.
• Act as a brand ambassador for the community.
• Stay compliant with regulatory changes.

Skills

Strong customer relationship building

Attention to detail

Proficient in Microsoft Office

Customer service experience

Job description

Responsibilities

• You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and offer personalised products and services for their needs.
• You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
• You will be a brand ambassador in the community, supporting the store to be the number one community bank.
• You will keep abreast of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.

As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, have excellent attention to detail and who prioritise the well-being of our customers, colleagues, and Metro Bank.

Working Arrangements & Training: Metro Bank Hounslow working arrangements are Monday - Friday, 8:45am - 5:15pm and Saturdays, 8:15am - 4:30pm. We are currently hiring for 37.5 hours per week, across 5 DAYS.

Qualifications

• Ability to build strong customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail even under pressure.
• Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
• Proficiency in computer skills, including a working knowledge of Microsoft Office.
• Capability to deliver outstanding customer experiences within a fast-paced environment.
• While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.
• Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
• Extensive training and internal opportunities for career advancement.
• Upon completion of training, you will receive a salary uplift.