Banking Representative

Metro Bank; Bath; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading bank in Bath is looking for a dedicated customer service representative. The role involves providing exceptional service, ensuring customer needs are met, and staying compliant with regulations. Candidates should have experience in customer service and be proficient in Microsoft Office. This full-time position offers competitive salary, training, and various benefits including a pension scheme and colleague discounts.

Benefits

Competitive salary

Discretionary annual bonus

Healthcare

Life assurance

Colleague discounts

Generous holiday allowance

Attractive pension scheme

Qualifications

• Ability to build effective customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail, even under pressure.
• Proficient in computer skills, including a working knowledge of Microsoft Office.
• Experience in handling customer service queries in a controlled process environment.

Responsibilities

• Provide exceptional service to customers by understanding their needs.
• Work as part of a team to prioritize tasks against changing customer demand.
• Stay updated with regulatory training to ensure compliance.

Skills

Customer relationship management

Attention to detail

Proficient in Microsoft Office

Customer service experience

Job description

What you will do:

• You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs.
• You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
• You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.

And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

Working Arrangements & Training:

Metro Bank Bath is a Monday - Friday store. We are currently recruiting for full time, hours across 5 days.

The successful candidate will be expected to support our Bristol store on some Saturdays.

Our colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm every day. If reasonable too we may ask you to work Saturdays in a store that is open. If this is the case, we will provide a day off in the week and any reasonable additional travel can be expensed.

We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.

What you will need:

• Ability to build effective customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail, even under pressure.
• Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
• Proficient in computer skills, including a working knowledge of Microsoft Office.
• While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.

Our promise to you:

• Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts
• Extensive training to build your knowledge and skills
• Internal opportunities for career advancement
• Upon completion of training, you will receive a salary uplift