Banking Customer Experience Advocate

HSBC; Bournemouth; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading global bank in Bournemouth is seeking a dedicated Customer Service Consultant to enhance customer experiences. This full-time role requires effective communication and the ability to support customers with diverse needs, including those in vulnerable situations. Candidates should be passionate and adaptable, with a commitment to continuous learning and customer education. Competitive salary of £26,000 plus benefits including holidays and pension contributions.

Benefits

Over six weeks’ holiday

Healthcare benefits through BUPA

Life Assurance

Pension contribution

Access to employee discounts

Flexible benefits platform

Qualifications

• Demonstrate excellent communication skills to engage customers effectively.
• Take ownership of customer inquiries through to resolution.
• Be resilient and adaptable to changing situations.

Responsibilities

• Provide exceptional customer service as the first point of contact.
• Educate customers about HSBC digital services.
• Identify and support vulnerable customers.

Skills

Excellent communication skills

Ability to take ownership

Resilience to a changing environment

Job description

A leading global bank in Bournemouth is seeking a dedicated Customer Service Consultant to enhance customer experiences. This full-time role requires effective communication and the ability to support customers with diverse needs, including those in vulnerable situations. Candidates should be passionate and adaptable, with a commitment to continuous learning and customer education. Competitive salary of £26,000 plus benefits including holidays and pension contributions.