Banking Customer Care Advisor - In-Branch & Digital Support

Barclays UK; Bishop Auckland; On-site; GBP 27,000; Full time

Job summary

A leading financial institution seeks a Customer Service Advisor in Bishop Auckland. This role involves providing exceptional face-to-face assistance to retail banking customers while ensuring compliance with regulations. Candidates should have a passion for helping others, demonstrated customer service skills, and the ability to collaborate effectively with internal teams. A competitive starting salary of £26,500, along with comprehensive benefits, is offered, making this an excellent opportunity for growth and development.

Benefits

Pension plan

Private medical insurance

Life insurance

Income protection

Qualifications

• Experience in customer-facing roles such as retail or hospitality.
• Ability to handle customer queries and provide resolutions.
• Comfort with multiple communication channels.

Responsibilities

• Provide exceptional customer service across multiple channels.
• Collaborate with internal teams to meet client needs.
• Comply with regulatory requirements and internal policies.

Skills

Customer service experience

Empathy

Collaboration

Communication

Job description

A leading financial institution seeks a Customer Service Advisor in Bishop Auckland. This role involves providing exceptional face-to-face assistance to retail banking customers while ensuring compliance with regulations. Candidates should have a passion for helping others, demonstrated customer service skills, and the ability to collaborate effectively with internal teams. A competitive starting salary of £26,500, along with comprehensive benefits, is offered, making this an excellent opportunity for growth and development.