Banking Customer Advisor — Fixed-Term (Blackpool)

Virgin Money; Lancashire; On-site; GBP 23,000 - 25,000; Full time

Job summary

A major financial services provider seeks a Customer Consultant in Blackpool. You'll welcome customers and assist with digital services, resolve banking queries, and promote the brand in the community. Ideal candidates should have experience or a passion for customer service, great communications skills, and a flexible working approach. Enjoy generous holidays, healthcare benefits, and a supportive work culture.

Benefits

38.5 days of annual leave

Up to five paid well-being days

20 weeks paid family leave

Market-leading pension

Free private medical cover

Flexible benefit options

Qualifications

• Passion for customer service and helping others.
• Great communication skills to engage with various personalities.
• Flexible working approach to meet customer needs.
• Interest in digital technology.

Responsibilities

• Welcome customers and assist them with digital services.
• Resolve banking queries and find best solutions for customers.
• Collaborate with colleagues to provide expert support.
• Promote Virgin Money in the community through events.

Skills

Customer service experience

Communication skills

Digital literacy

Team collaboration

Curiosity and problem-solving

Tools

Microsoft Office

Job description

A major financial services provider seeks a Customer Consultant in Blackpool. You'll welcome customers and assist with digital services, resolve banking queries, and promote the brand in the community. Ideal candidates should have experience or a passion for customer service, great communications skills, and a flexible working approach. Enjoy generous holidays, healthcare benefits, and a supportive work culture.