Bank Support worker

Look Ahead Care Support and Housing; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent care and support provider in Greater London is seeking a compassionate Bank Support Worker to join their Social Care Service. This role involves helping vulnerable individuals thrive through support with daily activities and fostering community integration. The ideal candidate excels in teamwork, communication, and resilience. Look Ahead offers competitive pay and numerous benefits, including opportunities for professional development and a dynamic working environment.

Benefits

Annual leave increasing up to 30 days

Exclusive discounts and cashback

Fully paid induction programme

Cycle to work scheme

Employee Assistance Programme

Generous pension contributions

Qualifications

• Enjoys social interaction and encourages customer involvement.
• Calm and resilient, with good judgement.
• Open to feedback and self-development.
• Customer-focused with high levels of self-esteem.

Responsibilities

• Working with the team to handle service caseload.
• Conducting engaging key work sessions.
• Managing risks associated with customers.
• Supporting customers in domestic tasks.
• Ensuring accurate tenant records.
• Enabling customers to integrate into the community.
• Carrying out security duties for customer safety.

Skills

Compassionate

Resilience

Teamwork

Communication

Organizational skills

Job description

We're looking for a kind, compassionate and resilient Bank Support Worker to join our Social Care Service in London.

£13.85 on a Zero hour contract.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all.

Our benefits include :

• Annual leave increasing up to 30 days with length of service
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do :

• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
• Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
• Proactively manage risk and safety both in and outside of their physical living environment
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
• Undertake all administrative work and keep accurate and comprehensive tenant / customer records to professional standards
• Report any observations relating to customers welfare
• Enable customers to make full use of community facilities by providing support as directed
• Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
• Adhering to all other Look Ahead's policies and procedures
• Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
• Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
• Carry out security duties to ensure the safety of the customers and premises
• Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you :

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Open to feedback and self development
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is essentially customer-focused

What you'll bring : Essential :

Applicants may have some previous relevant work experience. This may be experience gained from care of a vulnerable person or work in similar organisations. Prior experience is not a pre-requisite for the role as key behaviours and core competencies will also be taken into account.

About us :

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values :

We focus on Excellence and innovation.

We are Caring and Compassionate.

We are Inclusive and Trusted.

We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.