Bank Medical Secretary

The Hospital of St John and St Elizabeth; Greater London; On-site; GBP 25,000 - 35,000; Part time

Job summary

A luxury private hospital in London seeks an experienced Bank Medical Secretary to provide administrative support to consultants and the department. The role involves managing patient-related information, handling correspondence, and booking appointments efficiently. Candidates should have solid secretarial experience in healthcare, relevant qualifications, and proficiency in Microsoft Office applications. Strong attention to detail is essential for success in this position.

Qualifications

• Substantive secretarial experience in a private healthcare environment is essential.
• Demonstrable competency in clerical work and managing consultants accounts.
• Ability to efficiently handle correspondence and manage appointments.

Responsibilities

• Provide administrative support to the department and Consultant daily.
• Ensure timely processing of patient-related information and correspondence.
• Book appointments and coordinate theatre bookings as required.

Skills

Numeracy and literacy skills

Typing or word processing skills

Knowledge of medical terminology

Attention to detail

Experience with audio transcription systems

Education

GCSE in Mathematics and English (Grade C or above)

AMSPAR Advanced Diploma for Medical Secretaries Level 3

NVQ Level 3 or above in Business Administration

Tools

Microsoft Office applications (Word, Outlook)

Computerised systems

Job description

Bank Medical Secretary

The closing date is 29 December 2025

We are looking for an experienced and flexible Medical Secretary to support our Consultant in the Hospital.

Main duties of the job

You would be responsible for providing an efficient administrative support to the department and Consultant on a daily basis and provide an efficient secretarial support to consultant(s) and to work closely with all internal / external departments to help deliver the exceptional service to patients. To ensure that all Hospital policies and procedures are upheld and maintained at all times.

About us

Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our luxury private Hospital has an international reputation for providing the highest quality of care to patients and is unique in that all profits fund our onsite Hospice, St Johns.

Job responsibilities

• Ensuring the timely processing of all patient related information, including clinic letters, reports, referrals, appointments, admissions, and all , general enquiries.
• Ensuring that all correspondence is handled within the required timeframes.
• To be responsible for booking all appointments and co ordinate theatre bookings as required.
• Handling any outstanding invoices for patients, insurers or third parties to ensure prompt payment.

Person Specification

Experience

• Well established numeracy and literacy skills (GCSE or equivalent, at grade C or above in Mathematics and English)
• Typing or word processing qualification at RSA II (or equivalent)
• AMSPAR Advanced Diploma for Medical Secretaries Level 3 qualification (or equivalent)
• NVQ at level 3 or above in Business Administration (or equivalent)
• Substantive secretarial experience working in a private healthcare environment
• Demonstrable experience of clerical work involving computerised systems
• Demonstrable knowledge of medical terminology
• Demonstrable experience of using audio transcription systems
• Demonstrate experience of managing consultants accounts
• Demonstrate knowledge of private medical insurers i.e. authorisations, coding & billing
• Demonstrate a good working knowledge of windows based computer systems and be capable of using most Microsoft Office applications, particularly MS Word and Outlook
• Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Hospital of St John and St Elizabeth