Bank Medical Receptionist

Whitewater Health; Hook; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare organization in Hook is seeking a Bank Receptionist to join their friendly team. The role involves assisting patients with accessing services, booking appointments, and handling queries. Ideal candidates will have experience in a healthcare setting, excellent communication skills, and the ability to work under pressure. This position provides a critical front-line service, ensuring patient needs are met efficiently.

Qualifications

• Experience working in a healthcare setting is essential.
• Must have experience working in a GP practice.
• Must have experience working effectively within a team.

Responsibilities

• Assist and direct patients via our Total Triage service.
• Make appointments via telephone and face to face.
• Deal with queries and requests for information from patients.
• Advise patients of practice procedures.

Skills

Excellent communication and interpersonal skills

Ability to remain calm under pressure

A clear and polite telephone manner

Respectful of patient confidentiality

Ability to work well as part of a team

Education

Good standard of Education - GCSE grade A to C in English and Maths

Job description

We are looking for Bank Receptionist to join our friendly reception team.

Experience of working in a healthcare setting is essential.

We are looking for the following skills:

Excellent communication and interpersonal skills

Ability to remain calm under pressure

A clear and polite telephone manner

Respectful of patient confidentiality

Ability to work well as part of a team

Main duties of the job

In this essential front-line role at the practice, our Receptionists help patients to access the most appropriate services, book appointments and liaise with patients, Doctors and practice colleagues.

The main responsibilities of the role include:

Assisting and directing patients via our Total Triage service

Making appointments via telephone and face to face

Dealing with queries and requests for information from patients and clinicians

Advising patients of practice procedures

About us

We are a friendly team of clinical and administrative staff, operating from two sites in Hook and Hartley Wintney, providing care to over 18,000 patients.

Job responsibilities

• Demonstrate and provide information and direction on services available to patients
• Book appointments, both over the phone and face to face
• Create a positive image of the practice
• Welcome and appropriately advise patients of the services within the practice
• Identify and understand patient needs and requirements, through appropriate questioning, in order to signpost them to the appropriate person, in the appropriate place, and in an appropriate time frame
• Willingness to contribute to improving systems and procedures

Person Specification

Qualifications

• Good standard of Education - GCSE grade A to C in English and Maths
• Must have experience working in a GP practice.
• Must have experience working in general practice and experience of working effectively within a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.