Bank Concierge

Sanctuary Group; King's Lynn and West Norfolk; On-site; GBP 40,000 - 60,000; Part time

Job summary

A not-for-profit housing service in King's Lynn is seeking a Bank Concierge to support vulnerable adults, directing queries and assisting in life skills development. This role offers flexible hours at £12.39 per hour, with a focus on customer service and safety. The ideal candidate has experience with challenging circumstances and good communication skills. Join us to make a positive impact in the community.

Benefits

Online discounts from major retailers

Health and well-being plans

Learning and development opportunities

Qualifications

• Experience working with young people or vulnerable adults.
• Ability to handle challenging circumstances.
• Strong communication skills.

Responsibilities

• Be the first point of call to direct customer queries.
• Develop good relationships with customers.
• Ensure safety and security of the service.

Skills

Experience with vulnerable adults

Good communication skills

Ability to use IT systems

Job description

Overview

Sanctuary Supported Living is delighted to be recruiting for a Bank Concierge at our Homelessness Service, Astwell House, Kings Lynn.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role

The role of Bank Concierge will include:

• Being a first point of call to receive and direct all customer queries
• Developing good relationships with customers, helping them develop life skills
• Handling occasional emergency/challenging situations
• Going above and beyond to ensure an excellent service is provided to our customers
• Occasionally organising and running social activities
• Some health and safety responsibilities e.g. fire safety checks
• Ensuring the security of the service is maintained
• Writing and updating customer notes

Skills and experience

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
• Previous experience working under challenging circumstances
• Good communication skills
• Ability to use IT systems confidently

Benefits and rewards

Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• A wide range of learning and development opportunities

£12.39 per hour • Hours as and when required • Astwell House, 66 Gaywood Road, Kings Lynn, PE30 2PT

Job Reference: 226236

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion and equality

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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