Bank Car Parking and Security Officer

NHS; Stafford; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading healthcare provider in Stafford is seeking a Bank Car Parking and Security Officer to join their Car Parking & Security Team. The role involves supporting 24/7 operations, dealing with car parking and security duties, and requires strong customer service skills. Ideal candidates are physically fit and able to engage with the public effectively. Full training is provided, and the position includes enhanced pay for unsociable hours.

Qualifications

• Basic knowledge and understanding of Health and Safety.
• Experience of Customer Care/Working in a customer led environment.
• Ability to walk up to 20,000 steps per day.

Responsibilities

• Support a busy Car Parking & Security department.
• Deal with car parking queries and site security.
• Manage security incidents and events.

Skills

Customer care

Basic understanding of public car park operations

Verbal & written communication

Conflict resolution

Education

Good basic standard of education (GCSE or Equivalent)

Basic Life Support/1st Aid Certificate

NVQ Customer Care Level II

Tools

CCTV operation

Job description

Go back University Hospital of North Midlands NHS Trust

Bank Car Parking and Security Officer

The closing date is 03 October 2025

University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

An exciting opportunity has arisen to join a busy Car Parking & Security Team within the Directorate of Estates, Facilities & PFI. The post holder will be responsible for supporting a full range of Car Parking and Security duties within the Car Parking & Security Department at County Hospital.

Car Parking and Security is a 24hour, 365 day service. The successful candidate will be required to support a busy Car Parking & Security department, supporting existing staff and supporting the service through periods of absence and annual leave within an existing rolling rota shift pattern as required.

Pay

Staff will also benefit from enhance payments on top of their basic hourly pay as outlined below:

Main duties of the job

We are currently looking to recruit enthusiastic persons to join our Car Parking & Security team who provide and maintain a professional, efficient, effective and timely service to patients, visitors and departments. Experience in this type of role is beneficial but is not essential as full training can be given. Car Parking services are provided at the hospital 24 hours a day, 365 days a year, worked over a rolling shift pattern including weekends. A flexible approach to work, smart appearance, good communication skills and a high standard of customer care is required. The position will involve long periods of walking up to 20,000 steps per day patrolling the County site, dealing with car parking queries as well as being the point of contact for site security, crime detection and prevention, operating CCTV and investigating alarm activations as well as managing security incidents and events, including de-escalation of situations and safe restraint as required.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we\'re highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job responsibilities

Additional Payments

Unsociable hours - for all hours worked between the hours of 20.00pm to 6.00am, an additional 41% will be paid per hour on top of basic payment.

Saturday Working - for all hours worked on a Saturday, an additional 41% will be paid per hour on top of basic payment.

Sunday Working - for all hours worked on a Sunday, an additional 83% will be paid per hour on top of basic payment.

For more information on working for the Trust, please see the attached Job Description and Person Specification.

For more details on the post, please contact Simon Barker (see contact details)

Person Specification

Education and Qualifications

• Good basic standard of education (GCSE or Equivalent)
• Basic computer skills
• Verbal & Written communication, able to read & write English
• Basic Life Support/ 1st Aid Certificate
• NVQ Customer Care Level II (or similar)
• Certificate in Manual Handling
• Certificate in Control & Restraint / Conflict Resolution

Experience

• Basic knowledge and understanding of Health and Safety.
• Knowledge or experience Dealing with complaints
• Experience of Customer Care/ Working in a customer led environment
• Working knowledge of Car parking policy and Experience in car parking Procedures.
• Working with Car parking operational systems & equipment.
• Security in a healthcare setting.

Skills, ability and knowledge

• Basic understanding of Public car park operations
• Basic understanding of Security routines and activities
• Ability to be flexible to demands and adapt to changes
• Understanding of Security Policy, Law & Legislation
• Able to explain what makes an effective Car Parking & Security Service
• Able to explain what makes an effective Healthcare Service
• Experience of CCTV operation

Personal Qualities

• A good level of physical fitness. Ability to walk 20,000 steps per day and able to commit to restrain on persons as required.
• Prepared and able to work shifts Satisfactory attendance and time keeping
• Professional manner
• Ability to maintain confidentiality, tact and diplomacy
• Able to act under own initiative/ work alone
• Self-motivated

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust