Band 6 Operational Support Manager Community Paediatrics & NDP

Birmingham Community Health Care Nhs Foundation Trust; Birmingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A healthcare organization in Birmingham is seeking an Operational Support Manager for a 12-month fixed-term or secondment role. The position involves supporting operational functions and projects within the Community Paediatric and Neurodevelopmental Pathway Service. The ideal candidate will possess strong operational management skills, experience in an NHS environment, and the ability to improve service efficiency. The role requires excellent organizational and communication skills. The Trust promotes an inclusive workplace culture and offers full NHS benefits including flexible working arrangements.

Benefits

Extensive holidays

Flexible working options

Discounts for local retailers

Dedicated well-being services

Qualifications

• Previous experience working operationally in an NHS environment.
• Ability to support and manage administrative functions.
• Expertise in managing staffing and ensuring regulatory compliance.

Responsibilities

• Support key operational functions and projects within community services.
• Monitor patient waiting lists and service compliance.
• Lead service improvements and administrative support.

Skills

Operational management expertise

Excellent organisational skills

Communication skills

Experience in NHS environment

Problem-solving skills

Job description

Overview

The Community Paediatric and Neurodevelopmental Pathway Service is recruiting an Operational Support Manager on a 12month Fixed-term or Secondment basis. The post-holder will support key operational functions and specific projects and transformation work across the Community Paediatric and ASD and ADHD Services.

Responsibilities

• Provide operational management expertise to the administrative functions across the services, ensuring that a comprehensive administration service is provided to clinical staff and families within the division.
• Support the Operational Manager on the delivery and implementation of the Neurodevelopmental Pathway and the Service Transformation Programme to deliver sustainable change as well as creating efficiencies with particular focus on productivity, clinic utilisation, capacity and demand, cost improvement plans (CIP) and communications and marketing.
• Support the Operational Manager in the monitoring of patient waiting lists and activity across Community Paediatrics and Neurodevelopmental Pathway. Ensuring compliance with service specifications and targets such as 18 week referral to treatment, SEND and Children in Care statutory requirements, ASD all age and ADHD data and waiting lists.
• Use a range of IT systems and databases to closely monitor and analyse capacity and demand and clinic utilisation across Community Paediatrics, and Neurodevelopmental Pathway. Work with the Operational Manager to identify opportunities to maximise clinical capacity and efficiencies.
• Have oversight of operational performance issues across the services and work with teams to standardised practice and improve efficiencies.
• Work collaboratively with external providers, ensuring that key performance targets and statutory requirements are met.
• Investigate Datix Incidents and complaints in relation to the areas of responsibility. Ensure investigations are completed in time. Review with the teams any themes from the Datix re similar issues and apply lessons learnt.
• Lead service improvement for administrative functions.
• Contribute to service transformation across the services.
• Work closely with clinical teams to ensure administrative support meets service requirements.
• Works independently and can maintain concentration for prolonged periods of time.
• Provide staff with day to day management and ensure supervision arrangements are in place including timely management and recording of sickness absence, other absence, requests for study and annual leave etc., adhering to HR policies and procedures.
• Play an active role in the selection and recruitment processes for new Administration services staff, ensuring that recruitment is completed within specified timescales.
• Ensure supportive staff management arrangements are in place and carry out appraisals/personal development reviews (PDR's) for direct reports. Ensure all staff in your team/s have annual PDR's resulting in specific objectives and effective personal development plans.
• Develop staff knowledge and skills to promote equality and diversity and address inequalities both in employment and service delivery. Ensure specific equality objective are included in PDR's.
• Develop a working culture that ensures Health and Wellbeing and promotes a 'Great Place to Work' and Learning for staff.
• To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.

Policy, Sponsorship and Diversity

• UK Home Office Visa Sponsorship requirements: In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship. Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list - link, will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. All non-clinical roles (Agenda for Change Bands 7 - 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship. The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.
• Disability Confident Employer and Guaranteed Interview Scheme: BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.
• Equality, Diversity and Inclusion: We actively foster a workplace culture that is inclusive and equitable for all staff, patients and service users. We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives. We are also dedicated to supporting the career progression of colleagues from underrepresented backgrounds into this role and more senior roles within the Division and the wider organisation.
• Promoting Workforce Equality: The Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria. The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. The Trust is committed to the employment and career development of individuals with protected characteristics and to Positive Action.

About BCHC and the Role

Our busy and innovative services are provided city-wide. The post-holder will support the Service and Group Managers and Clinical Managers and work collaboratively with other clinical and non-clinical teams. The role will require someone with excellent organisational and communication skills with a flexible and professional approach to work. The post-holder will require previous experience working operationally in an NHS environment. The role involves working independently and as part of a team and will include independent travel across the city.

Organisation Information

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe\'s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

DBS and Flexible Working

• Please be aware that all new employees starting work with the Trust will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary in 3 payments over a 3-month period once you start employment. By applying for this role, you are agreeing to these deductions being made. The charges for the DBS include the administration fee. The total costs are £26.40 for a standard check and £54.40 for an enhanced check. The level of check will be determined by the post you are applying for. For bank Workers the full cost of the DBS check (as detailed above) will be deducted from your pay following completion of your online mandatory training. No payment will be made for your online training until it is all complete and verified by the Temporary Staffing Team. Please note: You will not be able to work any bank shifts until you have completed your mandatory training, and your DBS is in place.
• Flexible Working: BCHC supports a variety of flexible working practices and, where possible, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
• Using Artificial Intelligence: BCHC acknowledges AI tools can help you in various stages of your job application and how they can be used in certain circumstances during your application process. You can read more about acceptable use on our internet pages here.
• Benefits: Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements; Attractive relocation payment if you relocate to the local area; Discounts for local and national retailers; Dedicated well-being services for all employees; Flexible working where possible.