Band 4 Clinical Governance Co-Ordinator

Birmingham Community Health Care Nhs Foundation Trust; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Birmingham is seeking a Clinical Governance Co-ordinator to support the Divisional Clinical Governance Team. Key responsibilities include managing communications, handling enquiries, and diary management. The ideal candidate will demonstrate strong organisational and communication skills. The role offers full NHS terms and benefits including flexible working and dedicated well-being services.

Benefits

Extensive holidays

Relocation assistance

Discounts for local retailers

Dedicated well-being services

Flexible working options

Qualifications

• Ability to manage diary and appointments efficiently.
• Experience in handling sensitive information.
• Strong ability to communicate effectively with various stakeholders.

Responsibilities

• Act as the first point of contact for the Divisional Clinical Governance Team.
• Handle routine and non-routine enquiries and manage diaries.
• Develop good working relationships with internal and external organisations.

Skills

Organisation skills

Communication skills

Interpersonal skills

Job description

Overview

An exciting opportunity has come up in the Children\'s and Families Clinical Governance Team. The Clinical Governance Co-ordinator will support the Divisional Clinical Governance Team through tasks relating to Clinical Governance and Assurance, along with administrative and a range of clerical tasks required to facilitate the improvement of clinical services across the Children and Families Division. The postholder will be based on site at Moseley Hall Hospital and will deal with time sensitive requests from internal and external departments requiring organisation and communication skills.

Responsibilities

• Be the first point of contact for the Divisional Clinical Governance Team, handling routine and non-routine enquiries, communicating relevant information to the most appropriate person in the Team, answering telephone calls, taking messages and signposting as needed.
• Diary management, including making and changing appointments for the Clinical Governance and Assurance Manager.
• Ensure an effective and efficient communication network with staff who report to the Senior Management Team.
• Develop and build good working relationships with internal and external organisations.
• Communicate efficiently and effectively with staff and service users, including those from other agencies, providing or receiving complex and/or sensitive information where tact, reassurance, agreement and co-operation are necessary. Handle queries relating to services on behalf of specific managers within the Senior Management Team.
• Maintain effective professional working relationships with all other agencies, professionals, colleagues and the public who contact the department.

About BCHC

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5,000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services in people\'s homes, health centres, clinics and inpatient facilities, including services for children, young people, parents and families, adults and community services, two community hospitals, services for people with learning disabilities, the West Midlands Rehabilitation Centre, and a Dental Hospitals and School of Dentistry. Our ambition is to deliver outstanding, integrated care rooted in local communities.

Eligibility and Sponsorship

In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 non-clinical roles are not eligible for sponsorship. The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes. All non-clinical roles (Agenda for Change Bands 7-9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship. The Trust offers a guaranteed interview to certain groups as described below and is committed to Positive Action.

Equality, Diversity & Inclusion

We are committed to being a Great Place to Work with an inclusive and equitable culture for all staff, patients and service users. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives. The Trust supports career progression for colleagues from underrepresented backgrounds and is committed to Positive Action.

Flexible Working

The Trust supports flexible working practices where possible, including hybrid working patterns, and will discuss and consider requests at interview. This aligns with the NHS People Promise and a healthy work/life balance.

Use of Artificial Intelligence

The Trust acknowledges that AI and GenAI tools may be used during the application process. Acceptable use information is available on our website.

Benefits

• Full NHS terms and conditions including extensive holidays and Agenda for Change pay with enhancements
• Relocation assistance where applicable
• Discounts for local and national retailers
• Dedicated well-being services for all employees
• Flexible working where possible