Band 4 Administrator/Secretary - Psychotherapy Area

NHS; Birmingham; On-site; GBP 27,000 - 31,000; Full time

Job summary

A well-respected healthcare organization is seeking a proactive Administrator/Secretary in Birmingham. This role supports both the Specialist Psychotherapies Service and Compassionate Mind Training team, offering a variety of essential administrative duties. Candidates should have NVQ Level 3 in Business Admin or Customer Care and strong IT skills. The job includes managing correspondence, coordinating appointments, and maintaining accurate records. The position is full-time for a fixed term of 12 months, with a salary ranging from £27,485 to £30,162 annually.

Qualifications

• Demonstrable experience of working as a secretary.
• Experience of dealing with sensitive/distressing issues.
• Previous experience in a health environment.

Responsibilities

• Manage correspondence, reports, and meeting minutes.
• Coordinate appointments and team communications.
• Maintain accurate data on RIO and other relevant systems.

Skills

Excellent communication and interpersonal skills

Minute taking skills

Ability to work under pressure

Education

NVQ Level 3 or equivalent in Business Admin/Customer Care

GCSE Grade 'C' in English Language & Maths

RSA II Typing / Word Processing or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Go back Birmingham and Solihull Mental Health NHS Foundation Trust

Band 4 Administrator/Secretary - Psychotherapy Area

The closing date is 28 December 2025

We're seeking a proactive and organised Administrator / Secretary to support our Specialist Psychotherapies Service and Compassionate Mind Training team. This split‑role offers variety and impact, providing comprehensive secretarial and administrative support across two dynamic services.

What we’re looking for:

• NVQ Level 3 or equivalent in Business Admin/Customer Care
• Strong IT skills (Word, Excel, Outlook) and minute‑taking ability
• Experience in a secretarial role, ideally within healthcare
• Excellent communication, organisation, and interpersonal skills

Join a team where innovation is encouraged, and your contribution truly matters. Apply now to be part of a supportive and forward‑thinking NHS Trust.

Main duties of the job

Key responsibilities:

• Manage correspondence, reports, and meeting minutes
• Coordinate appointments, diaries, and team communications
• Maintain accurate data on RIO and other relevant systems
• Liaise with internal teams and external agencies

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

Person Specification

Qualifications

• Minimum of NVQ3 Customer Care/Business Administration or equivalent
• RSA II Typing / Word Processing or equivalent
• GCSE Grade 'C' or equivalent English Language & Maths
• RSA III
• Shorthand or Speedwriting

Experience

• Demonstrable experience of working as a secretary.
• Experience of dealing with sensitive/distressing issues
• Experience of dealing with a range of disciplines and agencies.
• Experience of Microsoft software packages including Outlook, Word, Excel and Powerpoint
• Working knowledge of Data Protection Act and Information Governance
• Experience handling petty cash.
• Experience of organising training and events, catering, liaisons with venues
• Previous experience of working in a health environment within a multi‑disciplinary team setting
• Knowledge or insight of Mental Health issues

Skills

• Excellent communication and interpersonal skills (written and verbal)
• Minute taking skills
• Able to work under pressure and to tight deadlines
• An ability to ensure that tasks are completed in a timely manner.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

Address

Callum Lodge (B18 5SJ) & The Coach House (B13 8QY)

£27,485 to £30,162 a year per annum, pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full‑time

Reference number

436-7587939

Job locations

Callum Lodge (B18 5SJ) & The Coach House (B13 8QY)