Band 3 Ward Clerk

Royal Free London NHS Foundation Trust; England; On-site; GBP 29,000 - 32,000; Full time

Job summary

A major NHS Trust in the UK is seeking a ward clerk to provide front-line reception services and deliver high standards of customer care to various client groups. This role entails maintaining accurate patient records, managing administrative responsibilities, and ensuring service needs are met. Candidates must have NVQ Level 3 or equivalent, experience in patient-facing roles, and proficiency in Microsoft Office and electronic systems. A proactive attitude and strong communication skills are essential. The salary range is £29,651 to £31,312 per year.

Qualifications

• Experience of working in a public/patient facing role.
• Demonstrable ability to meet the Trust Values.
• Previous work experience in a healthcare setting.
• Further training or qualifications related to administration or computer use.

Responsibilities

• Provide a front of house reception service for patients and relatives.
• Manage and prioritize workload without direct supervision.
• Ensure all patient admissions, discharges and attendances are recorded accurately.

Skills

Clear and concise verbal and written communication skills

Ability to use initiative and problem solve

Typing and data entry skills

Good level of computer literacy

Time management and organisational skills

Education

NVQ Level 3 or equivalent

GCSE Maths and English or equivalent

Tools

Microsoft Word

Microsoft Excel

Cerner or similar electronic Patient Administration Systems

Job description

The ward clerk is responsible for providing a front-line reception service to the ward and for delivering a high standard of customer care to a wide range of client groups, including the ward's multi-disciplinary team, patients, relatives and their carers.

The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).

The post-holder must undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care.

The ward administrator will not be directly supervised on a day-to-day basis and is responsible for the management and prioritisation of their own workload.

Main duties of the job

To provide a front of house reception service for patients or relatives arriving on the ward/unit, welcoming all visitors and directing as appropriate.

Answering telephones, ensuring bed boards are up to date, transport bookings, to provide weekly and monthly ward activity figures, to provide a confidential and high standard general administrative support to the ward/unit, to ensure that all patient admissions, discharges and attendances are recorded accurately on Cerner or the relevant electronic system in real time, to sort out incoming/outgoing post and distribute or act as necessary and any other ward clerking responsibilities.

About us

This is an exciting time to be working at the Royal Free London NHS Foundation one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free.

The successful candidates are required to be able to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of working in a public/patient facing role and have clear and concise verbal and written communication skills. The successful candidates would also need to have the ability to use their initiative and be able to problem solve, in a busy clinical environment.

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

NVQ Level 3 or equivalent

• Experience of working in a public/patient facing role
• Demonstrable ability to meet the Trust Values
• Previous work experience in a healthcare setting, Experience of working with Cerner, or similar electronic Patient Administration Systems
• GCSE Maths and English or equivalent
• Further training or qualifications an advantage related to administration or computer use
• Customer Care Training
• Use of Microsoft office packages - Word, Excel, Email

Skills and aptitudes

• Clear and concise verbal and written communication skills. Ability to use initiative and problem solve, in a busy clinical environment. Typing and data entry skills Good level of computer literacy skills in Microsoft Word, Excel and databases. Flexible and adaptable to the changing needs of the service. Ability to work within a multidisciplinary team. Time management and organisational skills
• Demonstrates ability to meet the Trust values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£29,651 to £31,312 a yearPer annum inclusive of HCAS