Band 3 Receptionist

West Hertfordshire Teaching Hospitals NHS Trust; St Albans; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare provider in the UK is seeking a part-time Band 3 Receptionist for the Urology Diagnostic Unit at St Albans City Hospital. The role involves welcoming patients, managing bookings, and ensuring smooth operation within the unit. Strong organisational skills, empathy, and the ability to handle multiple tasks in a fast-paced environment are essential. This position offers a supportive work culture committed to staff wellbeing and flexible working options.

Benefits

Flexible working options

Focus on staff wellbeing and development

Qualifications

• Experience in a reception or administrative role.
• Strong communication skills, both verbal and written.
• Ability to manage patient bookings and handle enquiries.

Responsibilities

• Welcome patients and visitors professionally.
• Manage appointment schedules and patient records.
• Provide support to clinical staff and manage enquiries.

Skills

Organised

Approachable

Confident

Empathy

Job description

Join our friendly and dynamic Urology Diagnostic Unit at St Albans City Hospital as a part‑time Band 3 Receptionist (22.25 hours per week), where you’ll play a vital role in supporting patients through their diagnostic journey.

We're looking for an organised, approachable, and confident individual to provide an exceptional front‑of‑house service, manage patient bookings, handle enquiries, and work closely with our clinical team in a fast‑paced but supportive environment.

Responsibilities

• Welcome patients, visitors, and staff in a professional and courteous manner.
• Admit/discharge appointments, check referral details, and update electronic records accurately.
• Coordinate patient flow through the unit, liaising with clinical staff and managing appointment schedules.
• Handle telephone and email enquiries, providing clear information and signposting as appropriate.
• Maintain accurate patient records, scan and upload documents, and manage correspondence.
• Prepare clinic lists and administrative paperwork to support clinical teams.
• Ensure the reception and waiting areas are safe, organised, and presentable at all times.
• Assist with office supplies and administrative stock management.
• Maintain confidentiality and adhere to Trust policies and procedures, including infection‑prevention measures.
• Provide support in managing distressed or anxious patients, demonstrating empathy and professionalism.

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us.

We are building on the success of our award‑winning virtual hospital and re‑imagining models of care, working closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is “Excellent patient care, together” and our values are to be empowered, compassionate, professional and inclusive.

We offer a variety of flexible working options as we recognise the importance of a good work‑life balance. https://www.westhertshospitals.nhs.uk/flexibleworking

If you have a disability or long‑term health condition and require support or guidance please contact [e-mail].

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick “Member of the Armed Forces Community” on the application form.

We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.