Band 3 Medical Secretary - Support in Ear Nose and Throat

NHS; Birmingham; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading healthcare organization in Birmingham seeks a Band 3 Medical Secretary for the Ear, Nose and Throat Department. The successful candidate will provide comprehensive secretarial support, process clinical letters, and manage appointments. Candidates must have strong customer service skills, experience in healthcare, and proficiency in Microsoft Office applications. This role offers an opportunity to join a dynamic team in a fast-paced environment.

Qualifications

• Minimum of NVQ level 3 in Business Administration or equivalent.
• Good general education with GCSEs in English and Maths.
• Experience in a clerical or healthcare environment.

Responsibilities

• Provide full secretarial support to senior medical secretarial team.
• Process clinical letters and book clinic appointments.
• Add patients to waiting lists and check follow-up appointments.

Skills

Customer service experience

Microsoft Office proficiency

Communication skills

Problem-solving abilities

Education

Business Administration NVQ level 3

GCSE English and Maths (A-C)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Go back University Hospitals Birmingham NHS Foundation Trust

Band 3 Medical Secretary - Support in Ear Nose and Throat

The closing date is 08 October 2025

An exciting opportunity has arisen to work as a Support Medical Secretary in the fast paced and busy Ear, Nose and Throat Department at the QE. We are looking for a flexible, highly motivated and well organised individual to join us.

Our friendly and approachable team provide a professional secretarial service to our acclaimed team of Ear, Nose and Throat Surgeons.

The successful candidate will be efficient, productive and be able to prioritise tasks. They will be proactive in solving problems and queries and you will see these through to completion. The post holder will need to be calm and patient with an excellent telephone manner, drawing upon communication and interpersonal skills in order to deal with sometimes complex and difficult issues over the phone. The post holder will be flexible in their approach and will work creatively to provide support in the most effective way.

Qualifications

• Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
• Business Administration NVQ level 3, AMSPAR or equivalent experience in an administrative environment

Experience

• Experience of dealing with the Public/Customer service experience
• Experience of working with a range of IT systems and Microsoft Office packages (eg. Word, Excel and Outlook)
• Experience of working in a busy environment
• Experience of working in Healthcare
• Ability to work under pressure and deal with stressful situations

Main duties of the job

Liaising with Team Leader daily and providing full secretarial support to our band 4 Senior Medical Secretarial Team. Processing of clinical letters, booking clinic appointments, checking follow up appointments and clinic outcomes. Adding patients to waiting list. Processing of clinical letters in relation to 2 Week Wait Clinics, Daily Emergency ENT Clinics, Nurse Led Clinics and Endoscope I Clinics

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

Please note for a specific detailed job description for this vacancy please see attached job description.

Person Specification

Qualifications

• Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
• Business Administration NVQ level 3 or equivalent experience in a clerical environment
• AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

Experience

• Experience of dealing with the Public/Customer service experience
• Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• Experience of using IT systems
• Experience of working in a busy environment
• Experience of working in Healthcare

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust