Balenciaga Luxury Brand Ambassadors part time 4 days a week Selfridges Exchange Square Manchester

The Orange Square Company; Manchester; On-site; GBP 60,000 - 80,000; Part time

Job summary

A luxury brand retailer based in Manchester is seeking a part-time Luxury Brand Ambassador to join its team at the Balenciaga Counter in Selfridges Exchange Square. The role involves developing product knowledge, driving sales, and providing exceptional customer service to maintain the brand's reputation. The ideal candidate will have a passion for luxury retail and proven experience in customer-facing roles. This position offers competitive benefits and opportunities for career development.

Benefits

32 days paid annual leave (pro rata for part time employees)

Monthly competitive commission structure

Extra day off for your birthday

Product allocation with discounted rate

Clothing allowance

Contribution into company pension

Career progression & Training

Length of service rewards

Qualifications

• Exceptional communication and interpersonal skills required.
• Proven experience in luxury retail or a similar customer-facing role.
• Flexibility to work weekends and holidays as needed.

Responsibilities

• Develop a deep understanding of our brand to engage customers.
• Meet and exceed sales targets through proactive customer engagement.
• Deliver exceptional customer service to create memorable experiences.
• Maintain luxury visual presentation standards in retail space.

Skills

Exceptional communication and interpersonal skills

Proven experience in luxury retail or a similar customer-facing role

Goal-oriented with a track record of meeting sales targets

Ability to work effectively in a fast-paced environment

Passion for fashion, fragrance or beauty products

Passion for fashion or beauty products

Job description

About us Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique. Today it continues to uphold the vision of the House through boundary‑pushing collections including women’s and men’s ready‑to‑wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity. In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting‑edge elegance. From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director. In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.

Welcome to Kering Beauté

Established in 2023, Kering Beauté aims to create value for the Group and its Houses. In 2023, Kering directly invested in its very own Beauty division, with the creation of Kering Beauté. Bolstered by its industry‑leading team, the entity seeks to support the Group’s Houses to develop their Beauty businesses to become growth drivers. The new entity’s teams place innovation and creativity at the heart of their business model to fashion tomorrow’s Beauty – at once sustainable and responsible.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

About The Roles

We are seeking a Luxury Brand Ambassador part time 4 days a week for our exciting new Balenciaga Counter in Selfridges Exchange Square Manchester. This role is part time 4 days a week, 30 hours.

Purpose of the roles

As a Luxury Brand Ambassador for Balenciaga, you play a pivotal role in upholding the brand's reputation and delivering unparalleled consistent customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.

Key Responsibilities

• Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage of the brand, to effectively engage customers and drive sales.
• Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
• Customer Service: Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
• Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.

Skills/Experiences Desired

• Exceptional communication and interpersonal skills.
• Proven experience in luxury retail or a similar customer‑facing role.
• Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
• Goal‑oriented with a track record of meeting and exceeding sales targets.
• Ability to work effectively in a fast‑paced environment.
• Flexibility to work weekends and holidays as needed.
• Passion for fashion, fragrance or beauty products is a plus.

Why Balenciaga?

• Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
• Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
• Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
• Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

Job Applicant Privacy Policy: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Kering Beauté UK&I. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).

Kering Beauté is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

Benefits

• 32 days paid annual leave (pro rata for part time employees)
• Monthly competitive commission structure
• Extra day off for your birthday
• Product allocation with discounted rate
• Clothing allowance
• Contribution into company pension
• Career progression & Training
• Length of service rewards