AWS Provisioning Specialist (Remote)

F6S; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading tech solutions provider in the UK is seeking a Provisioning Specialist to provide first-line support for licensing and provisioning of AWS. In this role, you will assist end-users with their licenses, support them in using AWS, and resolve issues based on specifications. The ideal candidate has over 2 years of experience in provisioning, strong AWS knowledge, and excellent communication skills. This remote position offers flexible working hours and opportunities for growth.

Benefits

Flexible working hours

Fun and rewarding environment

Continuous technical training

32 Paid vacation days

Birthday gifts

Qualifications

• 2+ years of work experience in provisioning at a managed service provider.
• Experience in a software reseller or distributor business.
• Experience supporting a high volume of clients at first-line support.

Responsibilities

• Provide first-line support to company end-users with their licenses.
• Support end-users with use and licensing of AWS.
• Diagnose and resolve common issues at first-line based on documentation.

Skills

AWS licensing and provisioning

First-line support

Ticketing system experience

Communication skills (English)

Understanding of AWS Organisations

Job description

About F6S

F6S helps founders and startups grow to solve the world's pressing problems with funding, grants, growth programs, software discounts, talent hiring and more. F6S drives growth for 6 million founders, startups and companies of all sizes, top companies, governments and growth programs.

We are a fast-growing and stable company with millions of members that rate us highly. We’ve consistently grown to deliver opportunities to both community members and team members. This is a remote role that you can do from anywhere.

About the role

The Provisioning Specialist focuses on first-line support for licensing and provisioning of AWS rather than technical troubleshooting.

On a typical day as an Provisioning Specialist, you will:

• Provide first-line support to company end-users with their licenses (ex. configuration)
• Support end-users with use and licensing of AWS
• Pass end-users to AWS and other solution provider support if unable to resolve at first-line.
• Follow specifications and documentation for the AWS vendor platform to diagnose and resolve common issues at first-line.

Desired profile

• 2+ years of work experience in provisioning at a managed service provider (MSP).
• Experience working in a software reseller or distributor business
• Experience supporting a high volume of clients at first-line support
• Strong experience licensing and provisioning AWS
• Strong experience working in a ticketing system
• Understanding of AWS Organisations
• Experience working in a KPI driven environment
• Excellent English communication skills (written and verbal).

Perks

• Flexible working hours
• Fun and rewarding environment with skill and career progression
• Continuous technical training and certification
• 32 Paid vacation days
• Birthday gifts :)

Growing at F6S

F6S empowers each team member to reach their potential with ongoing training, increased responsibility, and opportunities for promotion into new or existing F6S teams. We will work to provide you with career and personal progression.