AWS IVR Engineer - Tesco Mobile

Tesco; Slough; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer in Slough is seeking an AWS IVR Engineer to manage and maintain their AWS Connect IVR solution. The ideal candidate will have significant experience with AWS and AWS Connect, and will play a crucial role in the migration to in-house infrastructure. This position offers a flexible working environment and a variety of benefits including an annual bonus, private medical insurance, and ongoing training opportunities.

Benefits

Annual bonus scheme of up to 20%

25 days holiday plus personal day

Private medical insurance

Life Assurance - 5 x contractual pay

Flexible working options

Qualifications

• Significant commercial experience using AWS Connect.
• Significant experience with AWS.
• Experience producing quality user documentation.

Responsibilities

• Act as the AWS Connect technical lead within the squad to support the migration.
• Be critical of the current solution and suggest improvements.
• Share knowledge with other members of the chapter.

Skills

AWS Connect

AWS

User documentation

Terraform

Service Cloud Voice integration

Azure

Job description

Overview

Tesco UK • Slough • Permanent • Apply by 19-Oct-2025

We're always looking for great people to join our team. We're the UK's biggest 'virtual network operator' (powered by O2's network) and for over a decade we've won top awards for customer happiness. We have a track record of doing things differently and shaking up the mobile industry. We are proudly part of Tesco Mobile, bringing the best of Tesco to more than five million customers. Working for Tesco Mobile means being part of a small yet diverse and mighty team, where everyone is valued and can make a difference. We are an Agile organisation – Agile helps us respond quickly to our customers, make the most of our diverse talents, and stay focused on what matters. It’s our way for everyone to give their best.

As an AWS IVR Engineer within the Run and Operate chapter, you will help the team manage and maintain our AWS Connect IVR solution. The solution was migrated from a third party to our own AWS Connect infrastructure. You will act as the SME while working closely with the DevSecOps team that manages Tesco Mobile cloud platforms to ensure standards are followed and to cross-skill them to integrate into the BAU support service.

What is in it for you

We’re all about the little helps. We offer benefits including wellbeing services, an award-winning pension scheme, and more as part of our colleague rewards package. This includes, but is not limited to:

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Buy holiday salary sacrifice scheme (for salaried roles)
• Private medical insurance
• Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• 26 weeks maternity and adoption leave (after 1 year of service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay; 4 weeks fully paid paternity leave
• The right to request flexible working from your first day with us
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, access to mental wellbeing support
• A Colleague Clubcard for you and a family member (after 3 months of service) with in-store and online discounts
• Great colleague deals and discounts on everyday purchases, eating out and home utilities
• Access to colleague networks for diverse backgrounds
• Ongoing learning opportunities and award-winning training to help you develop

Read more about the full range of benefits available for our colleagues.

You will be responsible

• Be a great teammate – live the Tesco Mobile values.
• Act as the AWS Connect technical lead within the squad to support the migration.
• Be critical of the current solution and suggest improvements.
• Work with the Chapter Lead to agree how the new in-house AWS Connect IVR solution can transition to BAU support.
• Share knowledge with other members of the chapter.

You will need

We are looking for the following skills & experience:

• Significant commercial experience using AWS Connect.
• Significant experience with AWS.
• Experience producing quality user documentation.
• Nice to have: Experience working with Service Cloud Voice integration.
• Nice to have: Experience writing and maintaining deployments using code (Terraform preferred).
• Nice to have: Commercial experience with Azure.

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About us

A 50-50 joint venture between Tesco and VMO2 established in 2003, Tesco Mobile has more than 5 million customers and is the largest mobile virtual network operator in the UK. We are committed to an inclusive culture and accessible recruitment.

We care for human connection and embrace Agile ways of working to put customers and purpose first, enabling self-organisation, collaboration, co-creation, and rapid adaptation.

We offer diverse full-time and part-time patterns and blended office/remote working. If applying internally, speak to the Hiring Manager about how this can work for you. Everyone is welcome at Tesco.

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