Automotive Service Advisor: Customer & Scheduling Lead

Gbs Uk; Greater London; On-site; GBP 32,000 - 40,000; Full time

Job summary

A franchised car dealership in the Epsom area is seeking an experienced Automotive Service Advisor. The successful candidate will be the main point of contact for customers, managing appointments, communicating vehicle needs, and ensuring a high level of customer service. Applicants should have at least 2 years of recent experience in a similar role and a strong focus on customer satisfaction. Competitive salary with OTE up to £40,000 is offered, along with additional benefits.

Benefits

Industry leading package

Access to Perks at Work discounts

Enrolment into career development programmes

Qualifications

• 2 years recent experience as a Vehicle Service Advisor.
• Understanding of the EVHC process.
• Ability to deliver a great customer experience.

Responsibilities

• Act as the liaison between customers and service technicians.
• Communicate with customers regarding their vehicle needs.
• Maintain positive relationships to ensure repeat business.
• Schedule and book appointments using various methods.
• Keep customers updated about their vehicle status.

Skills

Customer service

Communication

Appointment scheduling

Job description

A franchised car dealership in the Epsom area is seeking an experienced Automotive Service Advisor. The successful candidate will be the main point of contact for customers, managing appointments, communicating vehicle needs, and ensuring a high level of customer service. Applicants should have at least 2 years of recent experience in a similar role and a strong focus on customer satisfaction. Competitive salary with OTE up to £40,000 is offered, along with additional benefits.