Automotive Service Advisor: Customer-first Upsell Star

Jago Consultants; Guildford; On-site; GBP 21,000 - 29,000; Full time

Job summary

Inchcape UK is seeking a Service Advisor to join our busy Retail Centre in Guildford. You will be the main point of contact for customers during servicing and repair, ensuring a first-class experience face to face or over the phone.

You will identify customer needs, upsell where appropriate, and keep records up to date while working to tight timescales and targets, delivering exceptional service and helping the workshop run smoothly.

Qualifications

• Commitment to delivering customer excellence.
• A good standard of verbal and numerical reasoning.
• Previous experience in a target driven role.

Responsibilities

• Provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times.
• Book service and repair work always ensuring workshop and parts availability.
• Keep customers fully informed of progress and advise of extra work needed.
• Invoice on time and accurately used warranty transactions are submitted and invoiced daily.
• Obtain and process payments according to Inchcape policy.
• Achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum.
• Maintain accurate customer records on Kerridge & Dialog.
• Help deliver balance scorecard results for department to meet Manufacturers expectations.
• Make telephone follow-up / Up sell / Progress calls.
• Convert as many inbound / outbound calls into bookings as possible.

Skills

Customer excellence

Verbal reasoning

Numerical reasoning

Target driven

Tools

Kerridge

Dialog

Job description

Inchcape UK is seeking a Service Advisor to join our busy Retail Centre in Guildford. You will be the main point of contact for customers during servicing and repair, ensuring a first-class experience face to face or over the phone.

You will identify customer needs, upsell where appropriate, and keep records up to date while working to tight timescales and targets, delivering exceptional service and helping the workshop run smoothly.