Automotive Service Advisor — Elevate Customer Experience

Perfect Placement UK Ltd; Warrington; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

34 days holiday

Bonus schemes

Wellness support

Training opportunities

Employee discount

Growth opportunities

Job summary

Perfect Placement UK Ltd in Warrington is seeking a customer-focused Service Advisor to join our motor retail team. You will be the primary contact for customers needing servicing, repairs and maintenance, delivering a seamless, professional experience that drives service sales and loyalty.

Key responsibilities include welcoming customers, explaining services, upselling where appropriate, recording details accurately, and coordinating with workshop staff to keep vehicles moving smoothly.

Qualifications

• Previous experience as a Service Advisor or automotive customer service role.
• Ability to communicate clearly with customers and colleagues.
• Strong organisational skills and attention to detail.

Responsibilities

• Warmly welcome customers and ensure they feel valued.
• Explain services, repairs and products offered to customers.
• Upsell services, warranties, accessories and loyalty memberships.
• Record vehicle details and service requirements accurately.
• Follow up with customers to ensure satisfaction and repeat business.
• Manage service and parts sales, including warranty policies.
• Maintain professional reception areas and accurate invoicing.
• Coordinate with workshop staff for smooth scheduling.
• Handle appointments, paperwork and customer records efficiently.

Skills

Customer service

Upselling

Communication

Organization

Vehicle knowledge

Job description

Perfect Placement UK Ltd in Warrington is seeking a customer-focused Service Advisor to join our motor retail team. You will be the primary contact for customers needing servicing, repairs and maintenance, delivering a seamless, professional experience that drives service sales and loyalty.

Key responsibilities include welcoming customers, explaining services, upselling where appropriate, recording details accurately, and coordinating with workshop staff to keep vehicles moving smoothly.